• Assists with annual retest notification letters, including data validation before sending to print vendor

• Support with Engineering Backflow Division to investigate backflow test results requiring field follow-up

• Support backflow functions including entering test results, responding to customer inquiries, and notifying customers of retest requirements

• Process PLL Backflow reports to correct entry errors and investigate noncompliance

• Participates in tester orientation, recertification notification, and certification data entry into Backflow system

• Assist with management of Smart Controller Program including processing applications, applying applicable program rate, and processing recertification applications

• Provide front line customer service via phone, email, fax, or in-person to explain backflow prevention requirements as related to City Code of Ordinance and industry best practices

• Manage a wide variety of incoming customer requests, backflow service changes, and other backflow management activities as necessary

• Identifies improvement opportunities and communicates to section supervisor

• Performs other duties as required by the section supervisor

• Assist with smart irrigation customers with notification for annual testing

• Input data entry accurately, submit information into system after verifying information and help with completing back flow applications

• Provide excellent customer service throughout phone calls

• Participate in ride-along to assist with resolving issues

• When required, help with outdoor inspections.

• Assist with error messages.

• Ensure checks and balances.

• Input information for the 40,000 plus records

• Performs other work tasks and duties as required.

• Knowledge of Microsoft Office Suite

• Skill in communicating, both verbally and in writing.

• Skill in organizing

• Skill in operating computers and technology.

• Skill in analysis and problem solving.

• Skill in providing customer service.

• Ability to follow directives and instructions.

• Ability to work independently.

• Ability to work in a fast-paced environment.

• High School Diploma or GED

• Valid North Carolina Drivers’ License

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

The City of Charlotte is a drug and alcohol-free workplace.