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Requisition ID :8969

Associate Referral Bonus Amount :500.00

Employment Type : Full Time

Grade : NonExempt N7

Job Category : Metalworking

Work Location : Detroit, MI

State or Province : Michigan (US-MI)

Potential Work/Location : United States : South Carolina : Charleston || United States : Kentucky : Hopkinsville || United States : Kentucky : London || United States : Kentucky : Louisville || United States : Kentucky : Shelbyville || United States : Kentucky : Somerset || United States : Michigan : Detroit || United States : New Hampshire : Amherst || United States : New Hampshire : Dover || United States : New Hampshire : Haverhill || United States : New Hampshire : Manchester || United States : New Hampshire : Milford || United States : New Hampshire : New Market || United States : New Hampshire : Portsmouth || United States : New Hampshire : Rochester || United States : South Carolina : Columbia || United States : South Carolina : Greenville || United States : South Carolina : Myrtle Beach || United States : South Carolina : Newberry || United States : South Carolina : Rock Hill || United States : South Carolina : Summerville || United States : South Carolina : Sumter

Metalworking Technical Team Representative/REMOTE

DUTIES and RESPONSIBILITIES:

• Provides technical assistance and advice over the telephone to metalworking customers and sales channels leading directly to closed orders.
• Technical assistance provided includes troubleshooting problems with customers’ existing metalworking applications, making tooling recommendations to customers to achieve optimum efficiency, and assisting sales representatives by making tooling recommendations on quotes for customers.
• Achieves 100% follow through and management of cost savings Application Optimization process designed to improve customers’ metalworking machining processes on CNC and manual machinery. Includes updating AS400 database as needed.
• Effectively uses up selling and other selling techniques to increase order value.
• Troubleshoots product and warranty issues; finds solutions satisfactory to both customers and associates.
• Maintain up to date knowledge of metalworking tooling and products through classroom training, online training, and self-study.
• Applies continuous improvement processes to continually identify and eliminate waste and inefficiencies.
• Learns and fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
• Participates in special projects and performs additional duties as required.
  

EDUCATION and EXPERIENCE :

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 5 years technical experience in the industrial field required.
• Minimum of 5 years of machining experience required.
• Minimum of 5 years of experience in sales preferred.
• CNC programming preferred.
• CAD/CAM experience preferred.
  

SKILLS:

• Product and technical knowledge and skills required.
• Ability to perform basic mathematical calculations required.
• Ability to apply accepted industry formulae to calculate application recommendations required.
• Project management skills required.
• Knowledge of industry testing required.
• Prioritization skills required.
• Excellent customer service skills required.
• Problem-solving skills required.
  

Compensation starting at $20.23 – $22.48 / hour dependent on candidate experience.

Why MSC People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.