Mgr Front Desk Job at Sage Hospitality
Why us?:
When you join our team, you can take advantage of a variety of discounts and benefits (for example: Medical/Dental/Vision Insurance, Trimet discounted passes or monthly parking pass, Tuition Reimbursement and worldwide Marriott Hotel Discounts, etc.). Team spirit is one of our core values and we enjoy monthly employee celebrations and recognizing exceptional team members. Apply today to become part of our amazing team! Job Overview:
Experience
Knowledge/Skills
The AC Hotel Portland Downtown is located blocks from Portland’s vibrant city center and waterfront park. When you come to work at the AC you become a member of a tight-knit crew of very supportive people. Teamwork is a major component in our hotel, if you like to have a voice and see the effects of your hard work this is the place for you. The AC brand is known for its modern design and approach to hospitality and we need energetic people to help meet that standard.
When you join our team, you can take advantage of a variety of discounts and benefits (for example: Medical/Dental/Vision Insurance, Trimet discounted passes or monthly parking pass, Tuition Reimbursement and worldwide Marriott Hotel Discounts, etc.). Team spirit is one of our core values and we enjoy monthly employee celebrations and recognizing exceptional team members. Apply today to become part of our amazing team!
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
Responsibilities:
- Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
- Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
- Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
- Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
- Coordinate activities and foster good relations with our valet and taxi services.
- Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
- Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
- Ensure all Front Desk Associate duties are completed daily.
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
- Requires working knowledge of guest services and hotel services, policies or operations.
- Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read written forms of communication and monochrome computer screen.
- Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.
Benefits:
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid time off for vacation, sick time, and holidays
- Employee assistance program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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