Network Operations Specialist Job at PTS Advance
Network Operations Specialist
The Network Operations Specialist's responsibilities include, but are not limited to: Work a flexible schedule (days, nights, weekends or holidays) to support 24x7 Network Operations Center. First and second line support for Pipeline Operations Control desk issues related to: phone systems, SCADA servers/systems, remote SCADA devices and network supported infrastructure.
Pay Range: $37.00-47.00
Location: NW Houston, Near Jersey Village
Duration: 5 month contract (May extend beyond)
Schedule: Able to work on a flexible schedule (days, nights, weekends, or holidays) to support a 24x7 Network Operations Center required.
Responsibilities:
- Use and maintain Network management tools (Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, LiveAction, NetScout, Cisco APIC, etc.) to monitor and maintain all IT network infrastructure hardware/software and applications.
- Monitor, debug and resolve tier 1 and tier II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, performance issues).
- Maintain and support configuration management for failed Cisco infrastructure.
- Monitor, manage and resolve all data network circuits (DS3, T-1, DS0's, DSL, MPLS, VPN, VSAT, BGAN, LTE, radio links, etc..) outages, wan utilization and packet errors.
- Monitor, debug and resolve all tier 1 and tier 2 windows server environment based on IT standards and application/business requirements.
- Monitor debug and resolve all data center environmental management systems.
- Monitor and validate the functionality of IT supported applications.
- Monitor, debug and resolve tier 1 and tier 2 remote SCADA and plant control network problems.
- Manage Support Center ticket escalations concerning server administration, network infrastructure, Pipeline Control Desk and IT applications issues.
- Support and maintain all Network Operation Center documentation (procedures, processes, and vendor information).
- Maintain ownership of NOC trouble tickets until problem is resolved.
- Support and manage report generation for network infrastructure, administration, performance, and trouble ticketing.
- Debug network and application issues with sniffer tools to identify and resolve tier 3 issues.
- Support and maintain critical SCADA network and domain infrastructure environment.
- Perform Support Center role during non-business hours.
- Follow strict IT Security policies.
- Process replacement devices for failed equipment in the field.
- Perform other duties as delegated by IT Management.
Requirements:
- Associate's/Bachelor's degree or equivalent education and/or work experience required.
- CCNA or equivalent experience
- Minimum of 6 years of experience in supporting enterprise Cisco Network is preferred
- Minimum of 2 years of experience in supporting enterprise Microsoft operating related systems is preferred. Strong knowledge of Microsoft Server operating systems.
- Experience with Network management tools including: Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, LiveAction, NetScout, Cisco APIC is preferred.
- Experience in data circuit issues (DS-3, T-1, MPLS, VSAT, LTE, Microwave) is preferred.
- Experience in configuring and troubleshooting Cisco routers, switches, firewalls, access points, and Nexus devices.
- Strong customer service skills required.
- Knowledge of scripting and programming skills such as Python, JS, PowerShell, or C# is preferred. Excellent oral and written communication skills.
- Must possess strong analytical abilities to troubleshoot server and network hardware/software issues at all layers of the OSI model.
- Ability to work well individually or in a group and share information.
- Ability to analyze packet captures from NetScout or Wireshark.
- Ability to lift 50 lbs.
TECHNICAL SKILLS
Must Have : CCNA
Preferred:
- 2+ years JavaScript experience
- CCIE
- CCNP
- PowerShell
- Python
#IND1
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