Neuro/Psych Testing Coordinator Job at LifeStance Health
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
Coordinate all operational Psychological & Neuropsychological Testing (PNT) aspects prior to patient test, including scheduling, rescheduling, paperwork, and answering/facilitating patients’ non-clinical questions. Serve as patient’s logistical point of contact prior to test.
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
LOCATION: The West Spring Creek Office located at 2222 West Spring Creek Parkway, Plano, TX 75023
COMPENSATION: $ 18-20/hour
RESPONSIBILITIES
Create patient profile in EHR, match w/PNT (Psychological and Neuropsychological Test) clinician, and schedule PNT Initial Appointments (IAs) with PNT clinician and (includes: registering new patient demographics, referral reason, patient insurance)- Schedule testing appointments
- Explain details of testing to patient, including length of test, time expected to be in the office, overall process, and cost estimate
- Serve as liaison between billing team and patient to facilitate discussion with patient re: BV and out of pocket costs, and between CBO and clinician regarding insurance authorizations
- Confirm appointment with patients (phone) within 1 week prior to testing appointment (includes confirming receipt of “Financial Agreement and Consent for Testing Services (FACTS)”)
- Responsible for ensuring that the patient receives and signs “Financial Agreement and Consent for Testing Services (FACTS)”
- Check whether paperwork has been completed prior to patients’ appointments and connect with patients prior to their appointment if they have not completed their paperwork
- Help patients through portal process and/or telehealth platform, if needed
- Reach out to patients ahead of their first appointment if there is a benefit coverage concern
- Serve as point of contact for patients who need to cancel or reschedule their PNT appointments
- As needed, reschedule testing appointments and testing follow up appointments
SKILLS & EXPERIENCE
High School Diploma or equivalent; Associate’s degree preferred- 2 years of customer service care experience; experience in healthcare is highly preferred
- Prior knowledge of OSHA/HIPAA regulations would be advantageous
- Ability to multitask
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Qualified candidates must be legally authorized to be employed in the United States
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Since LifeStance Health was founded in 2017, we have grown to over 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.
Learn more at www.lifestance.com.
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