SUMMARY: This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation. While maintaining a professional image he/she will be required to identify, show sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.

DUTIES AND RESPONSIBILITIES:

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer.
• Provides superior service to our customers (internal and external) at all times. Follow the company’s etiquette guidelines as mandated in the employee handbook.
• Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
• Completes and transmits daily management/accounting reports and support documentation. Transmittal of credit card batches.
• Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
• Runs various computer reports at the beginning and end of each shift.
• Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
• Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Maintains knowledge of daily activities in and around the hotel/ resort area.
• Handles emergencies that arise when on duty alone, notifying appropriate personnel.
• Assists in general maintenance and inventory of Front Office equipment and supplies.
• Performs other related duties as assigned by management.

Qualifications

QUALIFICATIONS:

• Prior experience in hospitality industry or equivalent preferred.

• High school diploma or general education degree (GED), or related experience.

• Commitment to excellence and high standards

• Basic typing skills with computer data entry experience.

• Basic reading, spelling, and math skills.
• Ability to converse clearly and comfortably with many different types of people.
• Ability to deal courteously and efficiently with customers and other personnel.
• Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area.

• Proficient on [INSERT COMPUTER PROGRAM(S) REQUIRED FOR POSITION]

• Excellent customer service skills

• Ability to understand and follow written and verbal instructions.

• Professional appearance and demeanor

• Bilingual skills a plus.

COMPETENCIES: (select 3-5 competencies)

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

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• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

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• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: (omit, add or modify as applicable)

• Occasionally/Frequently/Continually required to stand.
• Occasionally/Frequently/Continually required to walk.
• Occasionally/Frequently/Continually required to talk or hear.
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read.

technical information, and/or use a keyboard.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Kansas City, MO 64158: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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