Job Title: Night Audit Clerk (Guest Service Representative)
Department: Front Desk (Rooms)
Reports To: AGM, General Manager
Uniform: Issued Shirt, Name Badge, Slacks, Neat and well-kept appearance, Cleanliness

Shifts: We would be open to four 10 hour days or five 8-hour days. Normal start and end is 11pm-7am. We would be open to 9pm-7am 4 days a week.

Position Overview:
To ensure maximum room revenues and guest satisfaction are attained by providing efficient and courteous Guest Service and Night Audit Reporting.

Essential Functions:

• Registers and processes guests promptly upon arrival to ensure guest satisfaction.
• Performs all hotel accounting functions according to the established hotel operating procedures to ensure all guest and house accounts are complete and accurate.

- Accepts responsibility for accurately maintaining a cash bank.
- Processes Night Audit in a timely manner.
- Reconciles daily activity and closes all accounts in preparation for a new day.
- Submits all required reports to the department’s outlined in hotel polices.
- Completes deposit log with witness at the end of the shift.

• Thoroughly understands and adheres to all established proper credit, check cashing, and cash handling and inventory control policies and procedures to minimize exposure to loss of revenue.

- Ensures all guests established credit upon check-in.
- Monitors guest accounts to ensure adherence to hotel credit limits.
- Reviews, records, and reconciles discrepancies between registration information and computer/room rack records.

• Demonstrates the effective utilization of room rates and promotional programs to achieve maximum occupancy and average rate.

- Utilizes appropriate suggestive selling techniques.
- Adheres to rate control procedures based on availability and forecasted occupancy.

• Receives and processes reservations accurately to ensure guest satisfaction.

- Maintain communications with rest of Front Desk staff via the Front Office log book.
- Report promptly any equipment failures.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front office space and all public spaces.
• Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts. Must be a dependable person who is able to work a flexible schedule.
• Assisting in cleaning a guest room (on occasion)
• All other duties assigned.

Other:

• Must project a neat, clean professional appearance.
• Must be self-motivated and career oriented.
• Must be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
• Must be extroverted, sales oriented and bale to consistently project a positive attitude and pleasant personality.
• Should be willing to assist others and be able to work as a team member toward common goals of the hotel.
• Must be a bright, alert individual who is able to assume responsibility and exercise sound judgment.
• Should be able to perform multiple activates with speed and accuracy and adapt easily to fast paced, changing conditions.
• Should be oriented to detail and follow through.
• Should be a flexible person and possess and even temperament.
• Must be able to comprehend basic accounting principles, type a minimum of 30 words per minute accurately, operate standard electronic equipment and possess an aptitude with figures, and be able to handle clerical duties such as filing and logging.
• Must be honest, bondable and able to handle cash responsibilities.
• Must be a dependable person who is able to work a flexible schedule.
• Must be articulate and able to communicate effectively with others.

Physical Requirements:

• Requires standing while checking guest in & out, printing folios/messages, and handling any guest/client questions for long periods of time.
• Requires walking to and from various areas within the department as well as other departments within the building.
• Requires bending down and picking up supplies. Maximum is 35 pounds.

Qualifications:
Education: High School Educations, Continued Education preferred.
Experience: Audit Experience preferred.
Excellent communication and organizational skills.
Self motivated.
Ability to perform multiple activities in a fast paced environment.

Job Type: Full-time

Pay: $15.00 - $16.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All staff is required to wear a mask at the moment.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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