Unipac Shipping and Continental Agency is one of the largest and most reputable logistics providers in the world when it comes to ocean and air freight forwarding, customs brokerage, warehousing, and distribution services. We want team players who are passionate about building and maintaining relationships with customers and have a strong commitment to exceeding expectations. Join us and achieve your career goals in a collaborative and professional environment.

Job Duties (Ocean Import Customer Service):

• Coordinate with overseas agents, carriers, customs brokers, terminals, truckers, warehouses, and customers to ensure timely release and delivery of freight and empty container return.
• Provide timely rate quotations to overseas agents and customers.
• Process and prepare import documents as required.
• Work with customs brokers for customs clearance.
• Track, trace and update customers regarding arrival, delivery, and shipment status.
• Identify and resolve issues which could delay release or delivery of freight.
• Provide accurate and timely billing and invoicing of shipment.
• Develop and maintain strong relationships with overseas agents, carriers, truckers, warehouses and customers to provide the best service possible to our customers.

Required Experience (Ocean Import Customer Service):

Minimum one (1) year experience in international freight forwarding and customs clearance. However, candidates with experience or coursework related to International Business, Supply Chain Management, Transportation and Logistics are encouraged to apply.

Required Language (Ocean Import Customer Service):

Read, write, and speak English fluently. Bi-lingual in Mandarin, Vietnamese, Korean, or Japanese is a plus.

Benefits Package (Ocean Import Customer Service):

Medical, dental, vision and life insurance | 401(k) with employer match | Personal days, sick days, and vacation days | Annual Bonus

About the Company:

Established in 1985, Unipac Shipping is a full service logistics company specializing in ocean, air, and inland transportation, warehousing and distribution, as well as project and exhibition cargo. We currently have offices in California, New York, Missouri, China and the United Kingdom.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• freight forwarding or customs brokerage: 1 year (Preferred)

Language:

• any Asian languages (Preferred)

Work Location: One location

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