OFFICE ASSISTANT II Job at Trinity Health System
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POSITION SUMMARYPerforms variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.
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MINIMUM QUALIFICATIONS AND REQUIREMENTS
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Licenses and Certifications Required
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None
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Educational Requirements
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HS Diploma or GED, preferred
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Experience Requirements
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Customer service experience or training, required. Preferably six (6) mos minimum
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Experience in a clerical or office setting, preferred
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Medical terminology knowledge, preferred
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Experience with computer appointment software, preferred
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Special Skills or Training Requirements
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Ability to communicate effectively in person and on the telephone
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Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
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Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
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Ability to handle confidential and sensitive information
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Ability to work in a fast-paced environment; working efficiently and multi-tasking
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Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
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Location: Trinity Health System · PATIENT REGISTRATION
Schedule: Full Time, Days
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