Established Health Care Center in Philadelphia, PA

Quality Community Health Center, a FQHC operated for 41 years, provides service at 3 locations in Philadelphia, PA managing the health and wellness of patients from infants through senior citizens. We practice medicine as a partnership between us and our patients. Currently, we are seeking an Office Associate to work within the North Philadelphia community. The ideal candidate will provide care for a panel of established patients, have experience working within inner city area and possess a commitment to working to meet the unique needs of these communities.

This individual is the first representative of QCHC that a patient comes in contact with. As a result, it is important that he /she represent in a pleasant and professional manner, as well as document and provide all information necessary for an appointment to occur. The Office Associate must pay close attention to detail. Additionally, he/she must maintain some standard of technical proficiency so that sufficient care can be carried out by the provider, patient services, & billing.

POSITION PURPOSE: Office Associate will provide excellent customer service to QCHC patients and staff to increase productivity and maximize revenue. This front line customer service position is responsible for the efficient operation of the front desk through responding to patients needs to achieve QCHC standards of quality service. This position also helps with the facilitation of patient care throughout QCHC providers / programs

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Register & verify insurance eligibility for all eligible patients

2. Refer all patients with no insurance to office manager/ patient service rep for out stationing

3. Update and add patient information to database and providers schedules

4. Fully book provider schedules and confirm appointments

5. Contact and reschedule all no-show appointments

6. Discuss and sign all eligible patients up for sliding fee

7. Update status of appointments daily

8. Assist with maintaining patient flow

9. Collect deductibles, co pays, and cash payments

10. Reconcile daily encounters and payments

11. Assist with handling of referrals & prescriptions

12. Obtain and utilize all forms required for daily operations

13. Provide front desk coverage for QCHC site

14. Pre-register all scheduled patients prior to appointment date

15. Verify insurance eligibility prior to appointment and notify patient of his/her status

16. Follow QCHC house rules and policies

17. Other duties assigned by supervisor/manager

Knowledge and Skills:

• High School Education / GED is required
• Excellent oral and written communications skills
• Must be confident public speaking in order to present information to customers in a clear and concise approach
• Highly organized and communicative with both colleagues and customers
• Ability to adapt to a dynamic environment that is based on innovative technology
• Ability to multitask and manage time effectively to ensure that all customer's needs are being met in a timely manner
• Knowledge of medical terminology preferred
• Microsoft office assistant experience preferred
• Ability to work in a fast paced, high-volume area.

Job Type: Full-time

Salary: $13.00 - $16.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Philadelphia, PA 19132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 year (Required)
• Familiar with health systems Centricity, Dentix and electronic health records Athena Health (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Philadelphia, PA 19132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: In person

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