Floor Coverings International is looking for a Top Notch Office Manager


The Company

Floor Coverings International is the national leader for "in-home" flooring sales. We strive to give our customer the absolute best experience, from a consultative product selection to expert installation.

The Position

The office manager position is without question a key role in the success of our business. It’s a challenging and rewarding position with good pay and set hours. If you are a person that is able to help people, organize and execute systems, and keep track of the details, then this role may be just right for you. As a Floor Coverings International Office Manager, you will be the “voice” of the company as your voice will often be the first voice they here. You’ll be setting appointments, managing schedules, ordering materials, coordinating installations, supporting the team, and other administrative responsibilities.

The Fit

People who succeed in this role are those with a warm personality who enjoy administrative tasks and are driven to keep the systems and processes moving. In addition, they are good listeners and have a bit of a creative side. People who excel at creating processes and systems, have strong attention to detail, and are personable are prime candidates for success in this role, no matter what their background is. While knowledge of flooring is desirable, it is not required.

Key Responsibilities:

Marketing & Customer Relations

• Promptly and properly schedule all leads to appointments for sales team.
• Follow up on open proposals as needed.
• Support and participate in home shows.
• Support local marketing efforts as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Financials

• Accurately update QuickBooks daily for all income and expenses.
• Complete job costing reports within 24 hours of completing an installation.
• Track, prepare and manage timely payment of business expenses.

Production

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all product needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customer on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce daily with status of job and upcoming schedule.

Continuous Improvement

• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.