The Office Support Professional manages the day to day administrative activities within the branch. This individual will assist the branch manager with meeting the branch service and sales deadlines.

Responsibilities

• Manages day to day updates of the branch operating system
• Oversees and reviews all aspects of data entry and posting
• Daily focus on branch accounts receivable
• Customer scheduling
• Specializes in customer resolution and problem solving
• Reviews daily data entry, production and deposit
• Daily interaction with the Customer Care Center
• Assists Branch Manager in compiling accurate payroll data
• Maintains files and record keeping according to company guidelines
• Manages high volume of correspondence with internal and external customers
• Professional interaction and collaboration with service professionals, sales professionals, management, and corporate level employees
• Various other tasks approved by branch manager

Qualifications * 3+ years of office administration and customer service experience

• Ability to work independently with little supervision, as well as with a team
• Ability to work under pressure and meet deadlines
• Ability to positively communicate company initiatives and direction
• Excellent customer service, written and verbal communication skills
• Working knowledge of Microsoft Outlook, Word, Excel
• Excellent attention to detail and organizational skills
• High school diploma (required); Associates Degree preferred
• Superior communication and interpersonal skills required
• Friendly, polite customer service skills on the phone and in person
• Listen and respond to customers’ inquiries/complaints
• Efficient time management skills
• Familiarity with Account Receivables for daily payment processing
• Ability to reconcile payment & posting discrepancies
• Clerical skills for filing and organization
• Experience in collections management
• Familiarity with appointment scheduling

Working conditions * Office Environment

• Sitting for long periods of time

Physical requirements * Visual and auditory acuity and the ability to focus for long periods of time
Job Type: Full-time

Rose Pest Solutions is a drug free workplace

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kenosha, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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