On - Call Banquet Server - Hilton Tucson El Conquistador Job at Prism Hospitality, LP

Prism Hospitality, LP Oro Valley, AZ 85704

Job Information

  • Date Posted
    2025-04-09
  • Location
    Oro Valley, AZ 85704
  • Job Title
    On - Call Banquet Server - Hilton Tucson El Conquistador
  • Gender
    Both
Scope of Position:
The Banquets Server is responsible for providing the highest quality of food & beverage service to guests in an attentive, courteous, and efficient manner.

Position Responsibilities and Qualifications: Education & Experience:
  • High School diploma or GED certification
  • Experience in a hotel or a similar industry, preferably in Food & Beverage.
  • Must be minimum legal age to serve alcoholic beverages.
  • Alcohol awareness certification and/or food service permit as required by local or state government agency.
Physical Demands:
  • Long hours sometimes required, including nights and weekends.
  • Medium Work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to be on your feet throughout the entire shift, sometimes for entire shift.
Required Competencies
  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.
Responsibilities that may include any and all of the following:
  • Approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
  • Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
  • Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
  • Describe all menu items.
  • Accommodate any special requests that the kitchen is able to deliver for the guest.
  • Serve menu items to guests in a prompt and courteous manner and according to established service standards.
  • Perform pre- and post-shift side work including stock service station, makes coffee, etc.
Responsibilities cont’d:
  • Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Follows company policies and procedures.
  • Be familiar with the organization of the Catering and Events and know the function of each job position.
  • Pre-bus all tables removing soiled dishes after each course.
  • Ensure full knowledge of safety standards including, HazCOMM, BloodBorne Pathogens, heavy lifting techniques, etc.
  • Ensure that tables and side stations are kept stocked, tidy and clean.
  • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
  • Properly breakdown trays of soiled dishes and linen according to established standards.
  • Check with supervisor or manager on duty before leaving for the day.
  • Answer the telephone according to standard procedures.
  • Familiar with fire exits and safety procedures.
  • Familiar with Fire extinguishers, locations and know how to use them.
  • Able to receive and deliver food and beverage orders and collect payment for such items.
  • Adhere to all alcohol awareness and sanitation standards set.
  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.
Relationships:
Internal: Food and Beverage Staff: To coordinate guest service requests
Management Staff: To alert of service challenges
External: Guests and Visitors: To provide services


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