Must live in the greater Ocala / Gainesville areas! This is a remote role for the most part after the first two weeks on in-person training.

Job Type: PRN/Part-Time
Weekends, or weekday nights, or 1 week on 1 week off rotation.

We are not looking for someone who has a full-time job elsewhere and will not have the bandwidth for this role.

Our growing Home Care company has an opening for an On-Call Coordinator. This position requires exceptional customer service skills, great attention to detail, the ability to multi-task and work independently. This is a remote position so it requires someone that can work autonomously and troubleshoot independently. The right person must have a positive attitude and be able to handle high-stress situations on a daily basis and the ability to complete the following tasks:

• Answering & handling high call volume
• Detail-oriented
• Computer Skills/ability to navigate our EMR
• Handling schedule changes with great urgency as directed by our clients or caregivers
• Excellent communication skills and the ability to work in a team approach

Answering phone calls during the evenings/overnight and on the weekends 2-3 weeks out of the month. Other office support as needed and as available.
Education and Experience Requirements:

• High school graduation or the equivalent

Knowledge, Skills, and Abilities:

• Must possess excellent customer service skills
• Must be able to understand and uphold the policies and procedures established by Concierge Care
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain the confidentiality of information, and meet deadlines
• Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
• Must have the ability to organize and prioritize
• Must be patient and friendly on the telephone with clients and staff

www.conciergecarefl.com

Job Type: Part-time

Pay: $200.00 - $250.00 per week

Schedule:

• 8 hour shift
• On call

Application Question(s):

• Do you have a full-time job?
• Do you live in the area?

Work Location: In person

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