Onsite Community Manager - COMMU003708 Job at AAM, LLC.
Sky Crossing is looking for an experienced, motivated, and enthusiastic person to be their onsite community manager.
Sky Crossing is a master planned community located in North Phoenix off Deer Valley and Black Mountain Road near the Desert Ridge community. The community features single-family homes and amenities including a clubhouse at the heart of the neighborhood.
Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.
Position Responsibilities:
- In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
- Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
- Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
- Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
- Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
- Reviews monthly financials and submits A/P to the management company.
- Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
- Reviews incident reports, responds and implements timely solutions accordingly.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Facilities management skills and experience.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at a work station utilizing a computer and other office equipment.
- Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
- Capable of working evenings and weekends as necessary.
- Sitting and standing for moderate periods of time.
Qualifications
Education
Required
High School or better.
Experience
Required
2 years: High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role. Proven customer service experience. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. In-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid driver’s license.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
- Weekend availability
Work Location: In person
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