Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Facilities and Operations Coordinator is responsible for planning, overseeing, and directing the facility operations, custodial operations, and vendor staff. Performance requires ability to work independently with initiative and discretion within established guidelines. Under general direction, plans, oversees volunteer staff, provides facility and operational support, and ensure facilities are properly cleaned, maintained, and secured. Oversees a wide variety of duties for events, classes, and programs, including, but not limited to, set up and tear down of tables, chairs, equipment, and supplies; performs minor maintenance and repairs; and performs related work as required.

Supervisory Responsibilities

• Receives direction from higher-level supervisory staff.
• Potentially leads and directs lower-level staff and volunteers.

Duties and Responsibilities

• Oversees the development, promotion, and implementation of a diversified facility and operation program and services; evaluates program effectiveness; recommends changes and implements management decisions.
• Oversees the activities of vendors and volunteers; plans, assigns, trains, directs, and monitors vendor duties; provides input to supervisor for employee/vendor performance evaluations.
• Serves as a liaison and resource for facility event rentals.
• Serves as District representative with external organizations; attends and/or speaks at meetings, community and professional functions, and conferences as assigned.
• Assists supervisor with budget development and management related to facility and custodial programs and services.
• Performs administrative tasks, such as attending and scheduling meetings, preparing reports, monitoring expenditures, and maintaining records.
• Assists in developing and implementing policies, procedures, and staff training for program areas.
• Receives and responds to questions and concerns from patrons; identifies issues and resolves problems or refers to supervisor as appropriate.
• Responsible for custodial, event, class, and program logistics.
• Performs the work of lower-level staff as needed.
• Responsible for coordinating logistics for facility rentals, including, but not limited to, providing tours and information to prospective renters, implementing details outlined in rental agreements. Acts as District representative to patrons, vendors, and participants to ensure the event is properly executed with optimal satisfaction.
• Provides communication and written documentation regarding all facility activities, including, but not limited to, damages, problems, needs, issues, and compliance with rental agreements, policies, and procedures.
• Responsible for monitoring and inspecting facilities, supplies, and equipment for safety and security; performs routine facility maintenance and ensures repairs are completed as needed.
• Monitors inventory, orders supply, and maintain purchase records within authorized budget.
• Maintains records and completes required reports.
• Works collaboratively with internal and external customers.
• Assists with District special events as needed.
• Performs other duties as assigned.

Knowledge of:

• Principles and practices of leadership, positive reinforcement, and team dynamics.
• Principles and practices of custodial and facility operations.
• Safety practices and equipment related to the work.
• Principles and techniques for fostering effective work groups.
• Relevant rules, regulations, policies, and procedures.
• Principles and practices for providing high level of customer service.
• Principles and practices of record-keeping.
• Occupational hazards and standard safety practices.
• Modern office practices, methods, computer equipment, and applications related to the work.

Ability to:

• Lead lower-level staff and volunteers, including training, work planning, organizing, scheduling, and coordinating.
• Use, operate, and maintain a variety of custodial, audio-visual, and operational equipment.
• Perform minor maintenance duties.
• Monitor and enforce relevant laws, regulations, policies, and procedures.
• Administer first aid, CPR, and AED, as needed.
• Maintain order and safety in a crowded and noisy environment.
• Maintain facilities and equipment in a clean, safe, and secure manner.
• Perform work as directed in an efficient, effective, safe, and timely manner.
• Maintain accurate financial records and reports and work within authorized budgeted resources.
• Respond appropriately to changing situations.
• Speak effectively in public.
• Independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
• Use English effectively to communicate in person, over the telephone, and in writing.

Education and Experience

• High School Diploma or GED is required, supplemented by two years or 60 units of college level coursework, in business administration, recreation, physical education, or related field, Bachelor’s Degree desirable.
• Three years of experience directing and overseeing facility and/or event operations.
• Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays