• Utilizes business skills and insights to guide leadership and staff in achieving stated business objectives and organizational transformation. Possesses solid knowledge of operations, successful approaches for organizational change and sustainment, and strong business acumen.
• Coaches leaders in systems thinking, management system design, deployment and change management, process analysis/improvement, workflow design and optimization. Provides project management skills working with teams to develop and execute improvement roadmaps, drive metrics and sustain process improvement.
• Leads, supports and prepares teams to conduct process improvement activities using appropriate tools and methods such as 5S, Standard Work, Managing for Daily Improvement, Value Stream Analysis, Process Flow Mapping, Problem Solving as well as other Lean and quality improvement tools.
• Demonstrates ability to collect, analyze and communicate business data with leadership and front-line teams. Coaches teams on the use of data analysis to identify the impact of solutions and quantify financial and operational impacts of change.
• Other duties as assigned.

• Work consists of a variety of duties involving a broad range of activities or in-depth analysis for a highly specialized field of work.
• Span of responsibilities, as assigned, may encompass support for service lines, clinical and procedural areas, and patient care areas across the University of Chicago Health System. Locations of service include Hyde Park and locations throughout the greater Chicagoland area. The Operational Excellence Partner is expected to travel based on work assignments.
• Scope of responsibilities include coordination, collaboration and facilitation of teams across numerous functional disciplines and organizations within the Medical Center, Community Health and Hospital Division, Biological Sciences Division and Pritzker School of Medicine.

• Significant impact on a major portion of UCM activities affecting a large number of people on a long-term or continuing basis.

• Create Value – you gather insights into what creates value; promote ongoing evaluation of the patient and customer circumstances, expectations and needs. You determine the processes, systems and behaviors that directly impact how the patient and customer feel. You proactively improve, through one’s role, the patient and customer experience; consistently positions the value of UCMC so the patient and customer recommend us to their family, friends and community.
• Deliver Results – you identify issues, problems and opportunities; proactively recognize the need for improvement. You work with others to develop a sense of common purpose; understand different perspectives on issues; gather and examine information available. You generate alternatives - Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action - Formulate clear decision criteria; evaluate options by considering implications and consequences; choose an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.
• Embrace Change – you treat change and new situations as opportunities for learning or growth; identify the benefits and risks of change. You quickly modify behavior to deal effectively with change; remain effective during times of ambiguity and uncertainty. You honor the need in others to ask questions, and help others overcome resistance.
• Communicate with Impact – you focus on the message of others, provide undivided attention, and defer judgment. You convey messages logically, simply, and with confidence. You check for understanding by asking questions, seeking clarity and responding accordingly.

• Ability to partner and communicate effectively with senior leaders to formulate, develop and support execution of business transformation plans.
• 3-5 years of previous process / performance improvement experience, with focus on operational change, implementation of lean and quality improvement principles, and facilitation of Kaizen / Rapid Improvement Events. 6-10 years preferred.
• Bachelor’s Degree or equivalent training acquired via work experience or education. Masters preferred.
• Requires a high level of adaptability and interpersonal skills.
• Oral and written communication skills, presentation skills, strength in group and process facilitation.
• Microsoft Outlook, SharePoint, Excel, PowerPoint, Word and Visio.
• Travel required.

Position Details

• Job Type/FTE: Full Time
• Shift: Days
• Unit/Department: 370046, Operational Excellence
• CBA Code: Non-Union

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