Are you an Operational Account Manager who has experience with contract logistics offerings in High Tech or Technology Hardware? If so, syncreon is looking to add you to our Global Account Management – Tech team. This person would be the point of contact for one of our current customers and represent syncreon in daily account management & commercial matters. Let us know you are interested by applying for the Operational Account Manager position today! This role will be based in Atlanta, Georgia.

How You Will Contribute:

• Serve as the front-line point of contact representing syncreon in daily account management & commercial matters
• Build and grow trusted customer relationships at all levels through shared goals, exceptional performance, open and direct communications, problem solving and collaboration.
• Understand the customer's business (strategically, operationally, financially) and buying process.
• Demonstrate a thorough understanding of the logistics issues and challenges experienced by companies in the technology market.
• Cultivate new opportunities with customers to diversify and expand our core business.
• Qualify and quantify potential growth opportunities.
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.
• Take ownership for bids/quotes and ensure all internal stakeholders in the company are aligned on any such bids and that responses are professionally administered and in line with our internal financial rules.
• Track, report, and coordinate pricing of scope changes.
• Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites in the region.
• Must also be very skilled with analyzing data and spreadsheets as pricing updates require a detailed analysis and an extensive comparative exercise to ensure consistency.
• Once approved, communicate changes to the appropriate team and ensures timely implementation of the new pricing and any new scope.
• Work with the legal teams to support and lead the contracting process
• Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders;
• Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews.
• Monitor important contractual KPIs and reports on regular basis.
• Support preparation of customer MBR/QBR/SBRs as required.
• Act as the voice of the customer within our organization, understanding customer behavior/needs and communicating them internally.

Your Key Qualifications:

• University BS/BA degree required.
• Minimum 5 years relevant work experience with a proven track record in a similar role.
• Excellent knowledge of logistics and manufacturing services, especially in the technology sector.
• A good understanding of production and logistics processes and their costs.
• Strong financial/data analysis and expert with Excel.
• Highly customer focused - ability to empathize and understand customer’s viewpoint and act as their champion within syncreon.
• Excellent verbal, written and visual/presentation communication skills
• Strong work ethic & motivation, with the desire to grow with the organization and make a difference.
• Willingness to travel.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.

We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.