Operations Manager - Maintenance Division

Downer Brothers Landscaping, Inc. is a full service landscaping company looking for a passionate, hard working, Operations Manager for our construction division. The Operations Manager is tasked with managing the essential business triad — happy customers, happy crews, and happy business. This means ensuring work is completed according to customer goals, work is organized in a manner that sets the crew up for success, and work is accountable to the company budget and metrics. This role reports to the CEO.

Construction, duties include the following:

• Daily scheduling of services with support from our Scheduling Coordinator
• Hiring of divisional staff
• Training and implementation of SOPs to ensure standards are met
• Provides input for estimating and upsells for divisional services
• Create detailed work orders for divisional crews
• Quality control - ensure quality meets company standards to eliminate punch lists
• Working in the field to train employees and meet scheduling targets
• Troubleshooting and problem solving for efficient divisional operation
• Maintain positive customer relationships
• Establishes and maintains timelines for project completion and tracks progress toward goals
• Responsible for procurement of materials for division, re-stocking of inventoried materials and maintaining orderly and efficient shop and yard

Snow & Ice, duties include the following:

• Screening/hiring snow and ice staff
• Storm-related call outs for sites managed
• Running storm operations for sites managed
• Site inspections for quality control
• Site planning for efficient operations
• Plowing, salting, post storm clean up
• Paperwork compliance for sites managed

Requirements:

• Passion for the industry and working outside
• Minimum 5 years hardscape experience - natural stone walls, block walls, patios, and walks in both natural stone and pavers
• Minimum 5 years softscape experience - planting, lawn installs, grading, and drainage
• Minimum 3 years foreman experience, managing crews, or project management
• Strong organizational skills with the ability to project manage multiple job sites at once
• Ability to read plans and construction documents and layout jobs in field
• Organizational skills
• Problem solving
• Communication, both verbal and written
• Estimating (training will be provided, exposure and experience a plus)
• Basic plant, turf, irrigation knowledge (knowledge of low voltage landscape lighting repair and installation a plus)
• Machine experience
• Valid Drivers License (CDL A or B license, hoisting license a bonus)

Benefits:

• Pay $35.00/hour plus bonus based on net profit
• Health insurance
• SIMPLE Plan with 3% company match
• Paid time off for full time employees
• Holiday pay
• Ongoing education assistance
• Bonus
• Company tablet
• Company phone
• Company truck available

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday

COVID-19 considerations:
We are following and will continue to follow CDC guidance.

Ability to commute/relocate:

• North Andover, MA 01845: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hardscape: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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