Come grow your career with ActionLink!

We are seeking a collaborative and detail-oriented Operations Manager to join our team!

The Operations Manager partners directly with ActionLink's Account Team on specific client projects. The Operations Manager is responsible for establishing and managing all aspects and timelines of project operations within his or her program to meet Key Performance Indicators. The Operations Manager will work closely with the client and cross-functional teams to ensure successful execution of programs. This is a visible and client-facing role, with key responsibilities related to establishing and maintaining the strategic and tactical execution of program objectives.

Primary responsibilities of this role include but are not limited to strong relationship building, conducting comprehensive business analysis, communicating results, and developing/recommending and implementing process improvements. The Operations Manager will also serve as a day to day point of contact for program execution for clients and cross-functional teams. This person must be well organized and detail-oriented.

PAY & BENEFITS:

• $48,000 - $55,000 Annual Salary Range
• Diverse Mixture of Remote Work and Market Visits
• Medical, Dental, Vision, Life, and Prescription Insurance Plans
• Laptop plus $80.00 Monthly Internet/Phone Stipend
• W2 Employment with Biweekly Pay Schedule
• Paid Time Off
• Paid Holidays
• 401(k) Option

DUTIES:

• Serve as the key point of contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• If timelines are not met, this position is fully responsible for making the strategic and corresponding tactical changes required to achieve the revised program timelines
• Communicate program goals and provide strategic written communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed based on capacity
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of the ActionLink Travel and Expense Policies

ARE YOU A MATCH?

• Minimum 2 year college degree in business or equivalent experience preferred
• Business account management or related operations experience with direct client interaction required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Must be able to travel locally by vehicle and/or nationally by plane as needed
• Strong proficiency with Microsoft Excel

Equal Opportunity Employer