Operations Manager- Soft Services/ Janitorial Job at CBRE
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Job summary
The purpose of this position is to lead all aspects of operations for janitorial & radio along with related performance metrics for a pharmaceutical site in Indianapolis, IN.
Duties & Responsibilities
Leads janitorial and radio services ensuring work is completed in accordance with account Key Performance Indicators.
Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data in benchmarking database.
Leads vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the Request for Proposal process to ensure the best pricing and service level performance. May assist with contract reviews and negotiations.
Coordinates safety programs to make sure they're implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.
Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.
Supervisory responsibilities
No formal supervision in this role.
Qualifications
To perform this job an individual will be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
EDUCATION and EXPERIENCE
High School diploma or GED (General Education Degree) required. Bachelor's degree preferred. Minimum of 4 years of related experience of leading janitorial or related soft services operations.
Communication
Excellent written and verbal communication ability. Strong interpersonal and analytical skills. Ability to provide efficient, timely, reliable and outstanding service to customers. Ability to effectively present information. Ability to respond effectively to time-sensitive issues.
Financial knowledge
Requires sophisticated knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts some financial analysis.
Reasoning ability
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires some analytical and quantitative skills.
SCOPE OF RESPONSIBILITY
Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and goals. Responsible for setting work unit and/or project achievements. Errors in judgment may cause short-term impact to department.
CBRE is an equal opportunity employer that values diversity. We have a long-standing dedication to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
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