Operations Specialist Job at ServiceSource Inc.
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Job Summary
Provide back up for all key mail center positions in the incumbents’ absence, as well as assist in planning, directing, and coordinating activities at government mail centers to ensure that goals are accomplished in a timely manner.
Provide back up for all key mail center positions in the incumbents’ absence, as well as assist in planning, directing, and coordinating activities at government mail centers to ensure that goals are accomplished in a timely manner.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
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Maintain accurate records and files according to contract and company standards. May include maintaining case records according to CARF standards. May include maintaining current diagnostic and medical information on all consumers. May also include maintaining personnel files and developing a system for auditing files.
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Maintain open communication with contract representatives and corporate personnel
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Travel to offsites to cover all positions in mail center.
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Input time sheets, MODAPTS, Safety Reports, Status Reports, and QA inspections for identified locations.
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Supervise and cover the accountable mail section during other employee vacations and illness periods.
Additional Responsibilities
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Perform mail center closing procedures when scheduled.
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Driving may be required for the position.
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Participate in all other training required by funding sources and/or the corporation.
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Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
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High school diploma or General Educational Development (GED) required.
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Two years’ experience in postal operations preferred
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One year of supervisory experience preferred
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Possess clearance (TS or Secret) or ability to obtain clearance required.
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Valid driver’s license and/or access to reliable transportation to perform work related travel required. Eligible drivers must have a good Motor Vehicle Record (MVR).
Knowledge, Skills, and Abilities
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Excellent organizational, communication, and writing skills.
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The ideal candidate will be attentive to detail.
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Proactive in identifying safety risks and implementing best practices.
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Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
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Familiarity with Web-based SC Logic applications.
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Ability to read and interpret operational and safety policies and protocols, and corporate policies
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Ability to speak effectively before groups of employees of the organization; excellent customer service skills
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A well organized and self-directed individual who is a team player.
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An intelligent and articulate individual who can relate to people at all levels of the organization
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Strong problem-solving skills
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Excellent customer service abilities and skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
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Health coverage for you and your family through Medical, Dental, and Vision plans.
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Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
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A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
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Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
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To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
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A generous paid time-off program in which the benefits increase based on your tenure with the company.
Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.
Set Aside Careers
Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by
clicking here.
Staff Careers
Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities
here
.
NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online?
Please click here to view a list of Regional Office locations.
Please ask to speak with Human Resources.
Links:
Polygraph Protection Act
E-Verify Participation
E-Verify (Español)
FMLA Rights
Right to Work
Right to Work (Español)
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