Welcome to the MOMENTUM Family!
MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter.

Our team is dispersed throughout the US, which means we value the diversity and unique collaboration that's fostered throughout our team. We work incredibly hard for our customers and believe deeply in our core values. We're a high-energy, high-growth team and we love to win.

Operations Specialist
Responsible for creating, producing, and maintaining ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements between HQSU, QSU, RCXU, and customers. Continuously look for process improvements, and document and maintain standard operating procedures and workflow procedures. Responsible for performing desktop support function at a Senior IT Specialist level part-time.

In this role, you will

• Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Prepare and submit progress, status, and ad hoc reports to management and team leads, as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Provide technical support for customers assigned to remote locations as required.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push, and pull carts loaded with equipment.

If you're right for this role, you have

• Active Top Secret Clearance
• Five or more years of IT desktop professional experience
• Demonstrated proficiency in MS Excel and data analysis tools
• Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
  
  

To learn more about us, check out our website at www.gomomentum.tech!

MOMENTUM is an EEO/M/F/Veteran/Disabled Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Accommodations:
Consistent with the Americans with Disabilities Act (ADA) and Alabama civil rights law, it is the policy of Momentum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please include a request when applying.