If you are located in Houston, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Landmark Health , part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

The Outreach Support Specialist will be responsible for creating daily reports to support the Outreach team in follow up and outreach of non-engaged patients. S/he will also create call lists to support the Outreach Supervisor and serve as backup to the Office Operations Manager in creating full census reports as needed.

In addition, outbound and inbound calling to schedule patients for in-home clinical visits with a Landmark Health provider. S/he will be required to meet developing quality and production metrics to provide the highest level of customer service on each interaction. S/he will be responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 14141 SW Freeway Sugar Land, TX.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Create Daily Census Reports on Non-engaged patients using health information exchange
• Develop weekly call lists for Outreach team
• Effectively communicate the advantages and value of the Landmark program to the target population
• Develop a thorough understanding of the Landmark clinical program
• Engage patients in the Landmark Health Program cohort
• Establish rapport with qualifying patients
• Maintain and ensure the confidentiality of all Protected Health Information
• Adhere to HIPAA guidelines and regulations
• Proper call routing to resolve patient issues
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements
• This position reports to the Office Operations Manager with a dotted line to the Supervisor of Outreach and Engagement.
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience analyzing and solving customer problems
• Proficiency with Microsoft Word (create, copy, edit, send and save documents), and Microsoft Excel (create, copy, edit, send and save spreadsheets)

Preferred Qualifications:

• Experience working within the health care Industry and with health care insurance
• A clerical or administrative support background
• Experience working with Medicare and/or Medicaid Services
• Call center experience

Telecommuting Requirements:

• Reside in Houston, TX
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Experience working in a metric-driven work environment

Physical & Work Environment:

• Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular requirement to sit; use hands to touch, handle or feel
• Regular requirement to talk and listen
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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