Cross-Utilized Agent

Connecting People, Uniting the World, every step of the way at the airport

Do you find the idea of working at an airport exciting? Are you passionate about customer service and working around planes? Then being a Cross-utilized Agent at United Ground Express, a subsidiary of United Airlines, is the job for you!

Cross-utilized Agents can do it all. They help passengers throughout the airport – at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more!

No two days are ever the same

In the Lobby

As a Customer Service Agent, you’ll make every interaction a positive one

Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool and collected

To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

Other duties include but are not limited to are:
• Lift baggage and boxes/packages weighing up to 70 lbs.
• Stand for up to 4 hours during a shift
• Operate the passenger loading jet-way bridge

On the Ramp

You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot

You must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbs

You’ll need a commitment to safety at all times, including an attention to detail and your surroundings

You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees

Other duties include, but are not limited to are:
• Ensure compliance with FAA regulations and policies
• Read/interpret aircraft load sheets, checked baggage tags, and cargo labels

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation, classroom, virtual, and on-the-job training
Once you’ve got the basics, you’ll load and unload aircraft and perform other duties such as de-icing, marshaling aircraft and driving a wide variety of mechanical equipment like cargo carts and conveyor belts
As you grow in your career, you can explore other opportunities such team lead, become a supervisor or manager, corporate opportunities and more
You’ll also have the ability to transfer to other locations within our amazing network

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends, and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$14.50 per hour, per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)