Turner Pest Control is a rapidly growing pest control company that has been providing excellent service to our residential and commercial customers over the past 50 years. We have stayed at the forefront of the industry by constantly improving the methods, technologies, and services we offer and partnering with the best in the industry. As we expand across the southeast, we promise to keep innovating and providing the best experience possible for our customers and employees. We currently have 15 branches, 60,000+ customers and 400+ employees and expect to continue growing.

Customer Service Professional Summary:

We are looking for an inbound call center Customer Service Professional to join our Jacksonville Corporate Team.

The ideal candidate must possess strong verbal and written communication skills, be dependable, ethical, and have a desire to succeed. This position requires you to be well organized, detail oriented and self-motivated. Providing excellent customer service with a friendly and positive attitude is a must!

Requirements:

• Manage a high volume of calls, emails, voice mails and web requests
• Manage multiple schedules to include estimate and service appointment schedules
• Research and answer customer billing inquiries
• Process customer payments
• Accurately input data into an industry specific computer program
• Provide general information about our various services to our customers
• Resolve customer issues and or complaints
• Manage the customer service email queue
• Conduct over the phone sales of new and/or additional services
• Problem solving and/or complaint resolution

Competencies:

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation

Required education:

• High school diploma or equivalent

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit at a desk and use the computer for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work:

This is a Part Time, 20-hour per week position, Days of work are Monday -Tuesday. Daily schedule will be assigned at time of hire, shift assignment will be between 8:30am. and 5:30p.m. A Saturday shift will be required on a rotational basis for the hours of 8:00 a.m. to 12:00 p.m. Hours and shift assignments are subject to change based on business needs.

Travel:

No travel is expected for this position.

Preferred Skills and Qualifications:

• Customer service skills
• Call center experience, one-year preferred
• PestPac experience preferred
• Computer skills, Microsoft Office
• Listening skills
• Written and verbal communication skills
• Relationship building
• Problem solving
• Multi-tasking

Turner Pest Control is a drug free workplace

A pre-hire compliance screening and background screening will be conducted.

Turner Pest Control is an Equal Opportunity Employer

Turner Pest Control is committed to the full inclusion of all qualified individuals. As part of this commitment, Turner Pest Control will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Recruiting Department at 904-355-5300.

About Turner Pest Control:

We began in 1971 as a friendly, family-run business. 50 years later, that’s still how we operate. The technology may change, but our commitment to our neighbors never will. In 2018, Turner Pest Control became a part of Anticimex, a $6 billion global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces growth, technology, and integrity as we strive to become the global leader in pest control.

Today, we’re one of the fastest-growing companies in Florida and Georgia. We’re an industry leader ranked at number 5 of the Top 100 pest control companies in the nation. Turner Pest Control is a full-service company that prides itself on providing the highest quality lawn and pest management services to both residential and commercial customers.

We’re also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers. Built on the principles of Business Operations, Environmental Stewardship, Consumer Relations and Technician Training, the QualityPro certification is a symbol of Turner Pest Control's commitment to protecting our customers, our people, and our environment.

COVID-19 precautions

• Personal protective equipment provided and/or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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