*** Must live in the Greater Phoenix Metro Area ***

PURPOSE:

To provide ongoing daily support to the Area Manager and/or Area Supervisor. To ensure all training is scheduled and completed for new hires and existing providers. To ensure excellent service delivery by developing and maintaining relationships with direct care staff, potential employees, Arizona Provider Training (APT) and all Arion personnel.

MINIMUM QUALIFICATIONS:

• Strong computer skills with the ability to work with Microsoft Office.
• Confident written, oral, and interpersonal communication skills
• Strong time management skills
• Highly motivated, self-driven professional

• Must be at least 18 years of age.
• Satisfactory background check.
• Able to acquire a DPS fingerprint clearance card.

ESSENTIAL JOB FUNCTIONS:

• Schedule Zoom/Online/In-person training sessions through APT depending upon attendee availability.
• Send reminders via text or email of scheduled sessions to all attendees.
• Track completion of scheduled sessions and update New Hire files, DDReports or other software programs.
• Reschedule missed training sessions.
• Communicate training status to hiring supervisors along with all other concerns or issues.

• Track upcoming training requirements as well as non-compliant, expired training.
• Timely response to all business communication
• Follow all company and state policies and procedures including, but not limited to:

• Reporting to work on time as scheduled.

• Refraining from excessive absenteeism.

• Obtaining prior approval for desired time off.

• Maintain all records, logs, spreadsheets, and other documentation as required by funding source, company rule, policy, and procedure.

• Ensure clean and safe environment free from abuse, intimidation and harassment is maintained.

• Maintain all training and certifications as required by funding source or company policies and procedures.

• Maintain professional demeanor and protect confidentiality of member, staff, and agency information.

• Other duties as assigned by supervisor.

PHYSICAL AND MENTAL REQUIREMENTS:

• Patience and the ability to exercise restraint and self-control in potentially challenging situations.
• Ability to quickly respond to health, safety, and emergency situations.

• Ability to exercise patience while working quickly.

EQUIPMENT NORMALLY USED:

• Telephone and FAX machines.
• Computer and internet, printer, copier

• Smart phone or mobile device

WORK ENVIRONMENT:

• This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare, if appropriate.