The Parts Specialist is responsible for assisting customers and internal departments with their parts needs. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. The Parts Specialist prospects and facilitates cold calls on Conquest and competitive accounts.

Duties and responsibilities include, but are not limited to:

• Fulfills customer and service department parts requests with in-stock inventory, orders additional parts from vendors as needed to complete order.
• Receives, checks-in and distributes all parts delivered on a daily basis.
• Keeps the showroom and parts warehouse clean and organized.
• Matches receivers to factory invoices.
• Collects customer payments and helps maintain accurate customer records.
• Helps customer identify parts needs, offers and explains alternative solutions.
• Uses web based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.
• Completes sales by entering purchased items into business system, obtains payments, adds purchases to account and issues sales receipts.
• Maintains parts inventory and places vendor orders when minimum levels are reached.
• Stocks items, unpacks, arranges and places items in bins and on shelves, and adjusts inventory levels within business system.
• Receives returned items, issues credits, re-packages and re-shelves items; returns items to vendor when applicable.
• Understands and maintains non-moving inventory within the branch and initiates inter-branch transfers, processes returns and writes-off in accordance with company policy.
• Completes inventory checks at off-site consignment locations.
• Upsells customers in face to face environment.
• Learns and maintains working knowledge base of all parts, participates in continuing education opportunities provided by company and factory.
• Represents the Company at factory, industry and internal events including meetings and training.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Performs all other duties as assigned by management in a professional and efficient manner.

Desired Skills and Experience

• High school diploma or equivalent.
• Minimum of 2 years of previous parts sales or sales experience
• Equipment knowledge or previous industry experiences a plus
• Strong organizational skills and ability to juggle multiple tasks and projects
• Exceptional written and verbal communication skills
• Ability to provide outstanding customer service, must have good people skills
• Ability to think quickly and solve problems
• Computer skills required including Microsoft applications as required. Experience with business systems a plus. Good telephone manner also required
• Can-do attitude is a must, as is the ability to work in a fast paced environment.
• Ability to operate a forklift in safe and correct manner
• Able to bend, squat, or climb on equipment frequently
• Able to lift up to 50 pounds
• May occasionally work in extremely hot or extremely cold weather conditions
• Bilingual is a plus
• Background check and pre-employment drug testing required
• Personal appearance must be neat and clean
• Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business

Job Type: Full-time

Pay: $20.75 - $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?

Experience:

• Parts Sales: 2 years (Preferred)
• Inventory Control: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person

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