Patient Access Specialist - West Houston Job at MD Anderson Cancer Center
MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SHIFTMonday - Friday 8:30 a.m. - 5 p.m. with rotating Saturdays
SUMMARY
Coordinates medical and financial clearance across the continuum of care for Diagnostic Imaging patients being referred for diagnostic procedures only (DPO).
CORE VALUES
Caring Behaviors
Integrity Behaviors
Discovery Behaviors
JOB SPECIFIC COMPETENCIES Patient Access /Registration
1. Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
2. Ensures patient, family and visitor safety at all times by monitoring his/her environment.
3. Applies knowledge of Age Specific Criteria in carrying out work duties and tasks.
4. Demonstrates ability to work effectively in all assigned areas.
5. Travel to off-site regional patient care facilities (e.g., Bellaire, CABI, T MC, West Houston).
6. Demonstrates flexibility to the demands of patient care, including but not limited to: coming in early, staying late, alternative shift cover age, emergency "ride-out team" and rotational coverage as needed.
7. Adheres to HIPAA requirements to protect patient privacy and confidentiality at all times.
8. Assures all patient information is complete and accurate
9. Clearly writes required information on all necessary forms
10. Properly identifies and screens patients who are at "fall risk".
11. Enters data into computer system that is accurate and free from errors.
12. Confirms patients using approved patient identifiers, employing "best practices" of the section to ensure patient demographic accuracy
13. Performs cashier duties processing patient payments and ensuring daily closure and balance of electronic cash register.
14. Other assigned duties.
Critical Thinking and Strategic Alignment
1. Collects and completes accurate demographic and financial data du ring intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
2. Applies knowledge of area specific processes and scheduling capacity to manage patient flow, minimize patient appointment delays and positively impact daily operations for patient on-time starts.
3. Coaches and mentors others relating to specific aspects of job
4. Suggests ways to improve efficiency in the workplace
5. Attends, contributes, and participates in regularly scheduled depart mental meetings
6. Documents incidents, variances, unusual circumstances, or patient concerns (PSN) and escalates/notifies the appropriate personnel within twenty four hours
7. In a self-directed and timely manner, completes all mandatory in-services and continuing education requirements for the institution, division, section including but not limited to: Orientation to new equipment, safety preparedness, Employees Education event.
8. Completes shift reports and follows up with supervisors/peers
9. Actively participates in quality and performance improvement activities/projects to improve workflow and the overall patient experiences (i.e., Press Ganey, patient on time starts, tracer rounds, patient rounding, etc ).
10. During system failure, performs section down0time procedures an d immediately reports to supervisor for reassignment of duties.
11. Maximizes productivity and operational effectiveness by working with entire multi-disciplinary care team to resolve associated account and registration questions.
Communication and Documentation/Technical Acumen 1. Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access.
2. Employs appropriate and varied methods of communication and escalation.
3. Responds to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings)
4. Completely and accurately documents communications with, patients, and the treatment team.
5. Error rates are minimized to benchmarked levels
6. Maintains productivity standards as defined in the section
7. Responsible for independent and proficient operation of all assigned equipment including quality assurance activities
8. Assures all necessary patient documentation is complete and accurate, clearly writing down required information on all forms.
9. Assist with equipment maintenance logs and mandatory monthly rounds (e.g., JC tracer rounds, weekly cleaning, patient rounding, etc.).
9. Other duties as assigned.
COMPETENCIES
Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility.
Professionalism - Employee demonstrates commitment to collaborative professional relationships with physicians and all members of the heath care team.
Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.
Service Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues, and each other, in a safe, courteous, accountable, efficient, and innovative manner to include:
Required education: High school diploma or equivalent.
Required experience: Three years experience in healthcare, insurance or related field. With preferred degree, one year of required experience.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Onsite
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SHIFTMonday - Friday 8:30 a.m. - 5 p.m. with rotating Saturdays
SUMMARY
Coordinates medical and financial clearance across the continuum of care for Diagnostic Imaging patients being referred for diagnostic procedures only (DPO).
CORE VALUES
Caring Behaviors
- Courtesy: Is respectful and courteous to each other at all times.
- Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; is sensitive to the concerns of our patients and our co-workers.
Integrity Behaviors
- Reliability: Communicates frequently, honestly and openly.
- Accountability: Holds self and others accountable for practicing our values.
- Safety: Models safe behavior (wears badge and personal protective equipment, washes hands, and keeps work area clean and orderly); Notices a safety concern or emergency, understands role and uses proper procedures to report it; Mitigates risk to the institution through sound business practices; Demonstrates ethical and personal responsibility in work and behavior
Discovery Behaviors
- Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas.
- Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so.
JOB SPECIFIC COMPETENCIES Patient Access /Registration
1. Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
2. Ensures patient, family and visitor safety at all times by monitoring his/her environment.
3. Applies knowledge of Age Specific Criteria in carrying out work duties and tasks.
4. Demonstrates ability to work effectively in all assigned areas.
5. Travel to off-site regional patient care facilities (e.g., Bellaire, CABI, T MC, West Houston).
6. Demonstrates flexibility to the demands of patient care, including but not limited to: coming in early, staying late, alternative shift cover age, emergency "ride-out team" and rotational coverage as needed.
7. Adheres to HIPAA requirements to protect patient privacy and confidentiality at all times.
8. Assures all patient information is complete and accurate
9. Clearly writes required information on all necessary forms
10. Properly identifies and screens patients who are at "fall risk".
11. Enters data into computer system that is accurate and free from errors.
12. Confirms patients using approved patient identifiers, employing "best practices" of the section to ensure patient demographic accuracy
13. Performs cashier duties processing patient payments and ensuring daily closure and balance of electronic cash register.
14. Other assigned duties.
Critical Thinking and Strategic Alignment
1. Collects and completes accurate demographic and financial data du ring intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
2. Applies knowledge of area specific processes and scheduling capacity to manage patient flow, minimize patient appointment delays and positively impact daily operations for patient on-time starts.
3. Coaches and mentors others relating to specific aspects of job
4. Suggests ways to improve efficiency in the workplace
5. Attends, contributes, and participates in regularly scheduled depart mental meetings
6. Documents incidents, variances, unusual circumstances, or patient concerns (PSN) and escalates/notifies the appropriate personnel within twenty four hours
7. In a self-directed and timely manner, completes all mandatory in-services and continuing education requirements for the institution, division, section including but not limited to: Orientation to new equipment, safety preparedness, Employees Education event.
8. Completes shift reports and follows up with supervisors/peers
9. Actively participates in quality and performance improvement activities/projects to improve workflow and the overall patient experiences (i.e., Press Ganey, patient on time starts, tracer rounds, patient rounding, etc ).
10. During system failure, performs section down0time procedures an d immediately reports to supervisor for reassignment of duties.
11. Maximizes productivity and operational effectiveness by working with entire multi-disciplinary care team to resolve associated account and registration questions.
Communication and Documentation/Technical Acumen 1. Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access.
2. Employs appropriate and varied methods of communication and escalation.
3. Responds to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings)
4. Completely and accurately documents communications with, patients, and the treatment team.
5. Error rates are minimized to benchmarked levels
6. Maintains productivity standards as defined in the section
7. Responsible for independent and proficient operation of all assigned equipment including quality assurance activities
8. Assures all necessary patient documentation is complete and accurate, clearly writing down required information on all forms.
9. Assist with equipment maintenance logs and mandatory monthly rounds (e.g., JC tracer rounds, weekly cleaning, patient rounding, etc.).
9. Other duties as assigned.
COMPETENCIES
Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility.
Professionalism - Employee demonstrates commitment to collaborative professional relationships with physicians and all members of the heath care team.
Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.
Service Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues, and each other, in a safe, courteous, accountable, efficient, and innovative manner to include:
- Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
- Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures
- Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
- Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed
Required education: High school diploma or equivalent.
Required experience: Three years experience in healthcare, insurance or related field. With preferred degree, one year of required experience.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 158692
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 41,500
- Midpoint Salary: US Dollar (USD) 52,000
- Maximum Salary : US Dollar (USD) 62,500
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Onsite
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