Patient Account Representative - Savannah Job at Optim Health System
Job Description:
Optim Health System is seeking a full time Patient Account Representative for our Savannah location.
Job Requirements:
- Answers all inbound and makes outbound customer service calls.
- Takes appropriate action on incoming calls to resolve billing and payment issues voiced by guarantors and other third parties.
- Places outbound calls for self-pay balance collections, adhering to applicable laws and regulations for collecting debt.
- Escalates guarantor issues for resolution as appropriate to team lead, supervisor, and/or manager.
- Supports and participates in the continuous assessment and improvement of the quality of services provided.
- Behaves in a cordial, polite, friendly, and respectful manner to all customers.
- Interfaces with all other patient accounting departments to facilitate timely resolution of guarantor complaints.
- Documents all communication with guarantor and other third parties in a precise and efficient manner within the EHR.
- De-escalates irate callers to help resolve customer complaints and ensure excellent customer service.
Demonstrates customer is always right philosophy. - Works all patient and insurance correspondence appropriately.
- Facilitate the process for accounts to be sent to the outside collection agency.
- Review and adhere to the reconciliation workflow in partnership with the outside collection agency
- Will utilize the tracking and Metrics provided by the department supervisor/manager
- All other undefined responsibilities.
Optim Offers:
- Competitive Pay
- Company Benefits
- Vacation, Personal Time Off, and Sick Leave
- Holiday Pay
- 401K Plan
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.