Central Ohio Urology Group

JOB DESCRIPTION

Position Title: Patient and Family Concierge Volunteer Date: 06/29/2022

Department: Clinical Reports To: Patient Experience Supervisor

Salary Range: Non Paid Volunteer FLSA Classification: Non-Exempt

Position Summary:

The Patient and Family Concierge Volunteers will provide exceptional customer service by greeting, guiding, and offering assistance to patients, visitors, and staff at the Tech Center. Volunteers may assist with wayfinding, answering questions and patient concerns and rounding clinic rooms and patient waiting areas.

Essential Functions:

Job Responsibilities

Greeting patients and family members when they enter the facility

Answering questions and assisting with directing patients where to go

Handling first level patient concerns and complaints and escalating to a member of leadership when appropriate

Maintains strictest confidentiality

Performs related work as required

Education / Licensure / Experience:

High School Diploma/GED

Previous customer service experience preferred

Excellent verbal and written communication skills

Knowledge, Skills and Abilities Required:

Strong organization skills

Ability to read, interpret, and apply policies and procedures

Ability to identify problems and recommend solutions

Ability to establish priorities and coordinate work activities

Ability to be an effective communicator with regular and frequent contact with patients and staff

Work Hours:

Part Time, day shift

Working Conditions:

Work is normally performed in a well-lighted office setting. Work environment can involve exposure to potentially hazardous materials and situations that require following extensive safety precautions and may include the use of protective equipment.

Physical Demands:

The position requires sitting, standing, walking and stooping throughout the day. Extensive time utilizing the telephone and computer. Ability to push and/or pull up to 25 pounds. Hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone and other office equipment is required. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Gahanna, OH 43230: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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