Who we are:

All Health Medical Center is a multi-specialty medical group providing clinical patient care which includes Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. Our clinicians and providers serve patients in Brooklyn and Queens, NY. We offer flexible schedules and competitive pay. We are committed to serving our community with integrity and compassion.

Who you are:

You are credentialed. (Certified/Registered Medical Assistant, LPN, RN/BSN) and enjoy working with the Medicare population. Familiarity with Chronic Care Management and/or Remote Patient Monitoring is a plus. You are efficient when working independently from the HIPAA compliant space in your home and provide compassionate, patient-centered care. Your customer service skills are excellent and you build rapport through meaningful, relevant patient interaction over the phone.

As a daily user of technology, you are comfortable setting up and accessing the equipment that is provided and troubleshooting technology issues as necessary.You are conscientious and have excellent time management skills.

How you’ll contribute:

You will work independently and manage a monthly allocation of patients ensuring that all patients assigned to you are cared for. You will optimize our CCM/RPM platform to ensure service is consistent and compliant. You will be trained to navigate multiple screens (CCM/RPM platform and applicable EMR ) and accurately document all information discovered each month. With a goal of speaking with 90% or more of your patients, you will make multiple attempts to reach each patient each month and create/update their individual Care Plan so their doctor has the most up-to-date information to aid in the patient’s care. Although you will be working from your home, you will be a team member alongside other like-minded, compassionate clinicians who support each other and are dedicated to excellent patient-centered, non-face-to-face care.

Responsibilities

• Meet production goals as outlined in Performance Standards (separate document).
• Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Follow standard workflows and questionnaires to maximize patient interactions and documentation.
• Monthly, telephonic interactions with patients, to achieve:
• Updated current health status
• Medication reconciliation & compliance
• Appointment reminders
• Patient accountability regarding physician prescribed treatment plans, goals, monitoring, etc.
• Coordination of specialist consults, labs, diagnostics, etc.
• Encouragement of preventative health services, vaccinations, screenings, etc.

• Manage the communication of information necessary to share with practice on patient’s behalf.

Qualifications

• Clinical credentials, to include CMA, LPN, RN, BSN, or other qualified background as approved
• MUST SPEAK FLUENT RUSSIAN
• Minimum 1-year experience in clinical setting or patient environment
• Excellent verbal communicator, demonstrates empathy
• Understanding and application of medical terminology as required
• Comfortable interacting with and assessing status of patients remotely, active listener
• Organized, thorough documentation skills
• Self-directed, ability to prioritize tasks, solid time management skills
• Committed to excellence in patient care and customer service
• High Speed Internet
• HIPAA compliant area in home to conduct Virtual Care Services

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift

Work setting:

• Remote

Education:

• Bachelor's (Required)

Experience:

• Clinical: 2 years (Required)

Language:

• Russian (Required)

Work Location: Remote

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