Logistics Summary:

• Position: Patient Care Coordinator

• Type: Full-time

• Location: Brooklyn, NY

• Hours: 36 - 40 per week

• Compensation: $18 - $22/hr DOE

• Timeline: Ideally end of May 2023, but will spend the necessary time for the right fit.

Seeking you... if you:

• have been told that you "care too much" about precision of details

• feel an insatiable desire to excel, learn, persevere, and optimize

• looooove being clear on next steps, timing, and expectations of deliverables

• are masterful at using empathy to anticipate the needs of others

• take pride in creating a warm, welcoming, and calm office environment

• pride yourself on the accuracy of coordinating links, dates, and tedious bits of info

• thrive in autonomy and seeing all tasks through to completion with limited supervision

• are resourceful, proactive, and a problem solver - heck, you thrive on it!

Who We Are

Brooklyn Chiropractic Studio is a holistic family adult and pediatric chiropractic studio owned by Dr. Megan Hondru (DC, CSP, CSCP) who has dedicated her career to helping people from infancy and beyond by continually attending advanced education. Through personalized chiropractic care, we treat each and every patient with the same love and care we would our own friends and family. All treatments and recommendations are based on your goals, our expertise, and our strong desire to empower individuals in our community to live to their best potential. When not in the office, you might catch a glimpse of Dr. Megan running around the neighborhood with her dog and her son. Se habla español.

The Role Logistics

We need office administrative, patient service, and day-to-day operational support in a variety of areas. Our objective is to find the right person, and create the ideal role for them/us so that we’re all doing what we love to do in support of our company goals.

This will be a full-time employee position, and we are offering a compensation range of $18 - $22/hour (depending on experience). There is a huge potential for growth with 30/60/90 day reviews, and a compensation review at 6 months based on performance.

This is for an in-person position at our office located in the vibrant Williamsburg, Brooklyn area (11249). We currently need shifts covered during the hours of:

• Monday/Wednesday/Thursday: 9:45 am - 6:45 pm

• Tuesday: 12:00 pm - 6:45 pm

• Friday: 9:00 am - 3:00 pm

Available to people authorized to work within the United States. We highly encourage bilingual candidates (Spanish in particular), and candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and Williamsburg locals.

Responsibilities and Areas of Need

Below is a list of areas where we have gaps and need your help, in priority order.

Bonus if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience AND they love what we do AND they can keep up with high performers.

• Warmly welcome our patients at the front desk and check them in and out of their appointments following the complete patient check-lists.

• Track and coordinate patient calendar, waitlist, and daily appointment schedule to make sure the doctor's time is honored, and patients are appropriately booked.

• Organize and respond to daily customer communications using clear, empathetic, and patient-friendly language via email, phone, voicemail, and text message.

• Coordinate with patients in person, over email, text, and online to schedule appointments, complete intake paperwork, print resource documents, and ensure they understand arrival times and cancellation policies.

• Prepare the initial visit documents for each chiropractor (with links and notes), and any other support they need for their appointments

• Sanitize the treatment rooms between patients (wipe down pillows, etc.)

• Inventory, track, and order items for the office such as: physical products, office supplies, lunch, etc.

• Tidy up the front desk, lobby waiting area (water station/watering plants), and other service areas throughout the day in order to maintain a welcoming and calm environment.

• Occasionally book accommodations for chiropractors.

• Create and/or maintain SOPs, employee handbook,checklists, and other documentation for clear communication and optimized processes.

• Organize and oversee the basement treatment room rentals and bookings.

• Organize the storage closet, decorate the basement treatment rooms, and other projects, as needed.

Skills That Will Enable You to Thrive

• You are able to learn quickly, aren’t afraid to ask questions, take initiative, and are proactive with your communication.

• You excel at anticipating patient and provider needs, and initiate taking action in order to foster a warm and welcoming environment.

• You love building relationships with people, and enjoy being around families and children.

• You have an internal drive and strong organization and prioritization skills so you can exceed expectations with very limited supervision.

• You take pride in refining your communication, both written and verbal, and especially the ability to speak patient-friendly language that makes them feel safe and supported.

• You appreciate personal development, social justice, and liberation culture and are passionate about your own growth.

• You read and follow instructions with precision. Special note to see if you’re paying attention. Put the secret code “I care about health” in the 2nd to last application question.

• You are quick to pick up new tech and tools. We work in a variety of online tools and you will need to be able to use these with some basic training, including: Jane.app (EHR system), Google Suite (Docs, sheets, drive), Canva, and more.

We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team.

Brooklyn Chiropractic Studio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why It’s Awesome to Join Our Team

1) You’ll work with extraordinary people who serve a dynamic and inspiring diverse community. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with passionate, communicative, talented, generous, fun, and caring people… that’s us.

2) We care about your health! We encourage every full-time member of our team to enroll in complementary chiropractic services so they can fully understand and communicate the benefits of chiropractic care.

3) PTO + Health Insurance: Every full-time member of our team is eligible for paid time off after 90 days, and after 6 months of employment you’ll be eligible for QSEHRA reimbursement toward a qualifying health insurance plan.

4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our programs, services, and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact on people’s lives!

5) We have a high bar for excellence, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.