Patient Care Coordinator

About HealthBeacon

Headquartered in Dublin, with offices in Boston and Orlando, HealthBeacon is an Irish digital therapeutics company that develops products for managing injectable medications for patients in the home. The HealthBeacon injection care management system tracks adherence and persistence with medication schedules through the provision of medication management reminders, safe and sustainable sharps disposal devices, educational tools, and AI driven data analytics. The Company operates in seventeen markets globally and employs more than seventy people.

Our Mission

Our mission is to become the world’s leading digital therapeutics platform for injectable medications.

Why HealthBeacon

HealthBeacon is a fast-growing, public company that serves a critical need for millions of patients globally. You will be joining an ambitious, collaborative team that is working on a huge global opportunity.

The Patient Care Coordinator (PCC) is the primary patient contact for all activities. The goal of this position is to maximize customer satisfaction through successful engagement with patient while managing expectations about HealthBeacon technology and services.

We are currently recruiting for a Patient Care Coordinator to join our teams in Dublin, Orlando
& Honolulu.

Responsibilities

• Answering patient queries or passing patients to another department.
• Arranging services for patients.
• Entering patient information into a computer database.
• Handling complaints or passing the patient to a manager.
• Providing feedback and contributing ideas and suggestions to support Continuous

Improvement.

• Resolving product or service problems by clarifying the patient's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow communication procedures, guidelines and policies
• Report Adverse events as per relevant client requirements
• Report CAPA if necessary
• Become a HealthBeacon expert, which will allow you to best optimize clients’ usability and set them up for success.
• Keep records of patient interactions, process patient accounts and file documents

• Possibly work a rotating schedule at the weekends

Qualifications

• Proven customer support Experience
• Strong attention to detail
• Learn quickly and exhibit tech savviness
• You are confident speaking occasionally with unhappy patients and make it your mission to improve their experience
• Competent in Microsoft office; including Excel, Word and PowerPoint
• Strong team player with high level of personal initiative; able to prioritise and manage issues simultaneously
• Great written and verbal communication skills
• Foster a culture of openness, compliance, innovation and best practice
• A ‘people person’ and a great communicator
• A problem solver
• Polite, pleasant, empathetic and patient

Job Type: Full-time

Salary: $18.00 - $23.91 per hour

Benefits:

• 401(k) matching
• Health insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Customer support: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Documentation review: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: Remote

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