Grade: T24

The link below will give you information about the University’s “T”

salary structure.

Learn more about the “T” salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

The Patient Care Coordinator reports directly to the Patient Care Manager and the Comprehensive Care Clinics to support the patient care activities of the predoctoral students in their third and fourth years. Primary responsibilities will be to monitor patient comprehensive care treatment plans and to ensure a smooth and efficient clinical operation by working directly with the students and patients to help resolve any issues, complaints, or concerns that may have arisen. This will include investigating the issue, encourage understanding and adherence by staff and patients to the school’s policies concerning patient rights and responsibilities as well as all other relevant school policies, documenting the findings and actions being taken to resolve the issue. In addition, the Patient Care Coordinator will be assisting with the timely scheduling of patients. This includes assisting patients, faculty and student with scheduling appointments and communicating changes to the schedule (cancellations, additions etc.). Perform other duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

Click here to learn more about the benefits of working at Temple University.

Required Education & Experience:

Bachelor degree in healthcare administration public health, social work or in another related field with at least 2 years of related experience within a healthcare setting. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

• Knowledge of patient care processes and patient complaint management.

• Excellent counselling skills to diffuse difficult situations.

• Strong customer service background.

• Ability to research information.

• Good interpersonal skills, good listening and speaking skills.

• Keen attention to detail required.

• Must be able to work independently and set priorities.

• Skill in organizing and executing multiple tasks within time constraints.

• Ability to problem solve.

• Familiar with HIPAA regulations.

• Computer literacy with the ability to learn our electronic health records system, axium.

Preferred:

• MPH in Health Care Administration or related field or RDH and minimally 2 years of equivalent comparable experience in a healthcare setting (preferably dental setting).

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is only considered fully vaccinated two (2) weeks after receiving the 2nd shot of a primary two-dose vaccine or a single dose primary vaccine shot. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination, or an exemption is requested and approved. For more information, visit the University's Vaccines web page. Click here.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.