Patient Care Coordinator (FT) Job at Sonus Hearing Care Professionals
Sonus Hearing Care Professionals Mission Hills, CA 91345
$16 - $18 an hour
Patient Care Coordinator - Mission Hills
Job Description
Job Description
About Sonus:
Sonus Hearing Care Professionals is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. Our patient-centered approach means we put the patient first. We also take great pride in making positive contributions to the communities we serve.
About the Patient Care Coordinator Position:
The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient-centered approach to building trust, meeting needs, and delivering solutions by recognizing the needs and opportunities that exist. The PCC responds to questions regarding advertising promotions, learn to recognize a potential “opportunity” and facilitates smooth patient flow and services to the customer. They support the clinical staff by scheduling appointments and handling administrative processing and record-keeping. PCCs support the mission of Sonus by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed.
Position Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Registering and scheduling patients.
- Coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.
- Checking patients in and out.
- Conducting insurance verification and obtaining authorizations.
- Preparation of billing packets.
- Collect and record payments while tracking revenue and completing daily accounting activities.
- Daily opening and closing of the clinic.
- Preparing bank deposits.
- Balancing daily and monthly accounts and reporting data to corporate.
- Verifying patient information and maintaining/filing patient charts.
- Calling previous patients to get updates and schedule appointments.
- Responsible for a variety of administrative tasks including typing, filing, inventory, mail, and verifying the status of and checking in hearing aids and repairs.
- Perform other duties as assigned.
Required Skills:
- Ability to operate PC-based software programs or database management systems.
- Knowledge of computers, faxes, printers, and all other equipment.
- Proficient in MS Office programs (i.e. Word, Excel, Outlook, Access, and PowerPoint).
- Must possess strong organizational skills and be detail-oriented.
Required Education and Experience
Experience and education requirements may be adjusted where necessary in response to labor market constraints.
- Bilingual (Spanish/English) required.
- 2 years of customer service or front office experience is preferred.
- Good computer skills including proficiency in Microsoft Word and Excel.
- Strong customer service orientation and excellent organizational skills.
- Excellent oral and written communication skills.
- Basic understanding of accounting procedures and good math aptitude.
- Detail-oriented and able to manage multiple tasks within strict deadlines.
- Ability to handle a busy office with interruptions, calls, and walk-ins while directing the flow of the office with efficiency and professionalism.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Expected Hours of Work:
This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.
Salary and Benefits Package:
- $16.00 - $18.00 an hour D.O.E.
- Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching.
- 15 Paid Vacation Days.
- 7 Paid Holidays.
- 6 Paid Sick Days.
A background check is required of the final candidate.
Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- 401(k).
- 401(k) matching.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Employee discount.
- Flexible spending account.
- Health insurance.
- Life insurance.
- Paid time off.
- Retirement plan.
- Vision insurance.
Schedule:
- 8-hour shift.
- Day shift.
- Monday to Friday.
Ability to commute/relocate:
- Mission Hills, CA: Reliably commute or planning to relocate before starting work (Required).
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: One location
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