At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.
Responsibilities

• Perform general office and administrative duties.
• Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources. Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
• Process payment received, reconcile cash balance and inventory.
• Maintain a clean and welcoming office and work environment.

Qualifications

• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.

Competencies

• Customer Service focused.
• Team Player with an enthusiastic and positive attitude.
• Must be self-motivated, well organized.
• Decision-making and judgement.

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Come be a leader and join the Beltone team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
All customers are required to wear a mask, curbside pick up available and common surfaces sterilized regularly

Ability to commute/relocate:

• Johnson City, TN 37604: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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