UWMC Neurological Surgery has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC Neurosurgery physicians or their designee, and patients' access to various health care services. The PCC will facilitate patients' entry into and through the health care system, coordinate patient care services, and serve as a patient advocate. Under the general direction of the Department Chief, with assistance from the Health Service Manager, the PCC will use knowledge of the clinic, division and hospital policies/procedures, insurance coverage requirements (including pre-admission authorization and third party payer and reimbursement procedures) to coordinate all patient services such as admitting, arranging diagnostic tests or procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.

PRIMARY RESPONSIBILITIES>/b>

Schedule and coordinate surgical cases in a variety of clinics while covering planned or un-planned PCC outages

Coordinating all pre-operative and post-operative appointments, imaging studies, etc. as appropriate for the surgery and/or by surgeon request

Act as a scheduling liaison, communicating with the patient, providing information for surgical planning and documenting clinical patient questions for clinical staff to address

Ensure financial pre-authorization is obtained (if required) for the surgery by partnering with the Financial Access Clearance Team – this may also include requesting health plan authorized PCP referrals

Update insurance information as necessary when patient communicates a change

Add-on or cancel cases as directed by surgeon, and manage or release un-utilized OR block time as appropriate

Reserve specialty OR equipment and coordinate procedure dates with vendors, as applicable

Ensure Pre-Anesthesia has the required information to review patient health history in advance of the surgery date

Other duties as assigned

REQUIRED QUALIFICATIONS
A Bachelor's Degree in a medically related or public relations field AND two years of experience in a complex patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.

The ideal candidate should have experience working with:

Pituitary: Collaboration with Endocrinology and ENT Support

Cranial and Skull Base Tumors

Spine: Simple/Complex/Orthopedic

Endovascular/Cerebrovascular/Stroke

Functional Neurosurgery: Deep Brain Stimulation

ABOUT UW MEDICINE MONTLAKE
UW Medical Center – Montlake’s culture of excellence emphasizes collaboration, teamwork and a supportive environment that puts patients first — a place where every team member is heard and every contribution is valued. Our patient-centered care is powered by exploration. For more than 50 years, we’ve made discoveries that have helped set medical standards worldwide. Education is part of everything we do. From first of their kind, life-saving surgical procedures to routine adult, maternal and newborn medicine, we’re training the next generation of medical professionals.

Excellence. Exploration. Education. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

REQUIREMENTS:

The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.