Job Title Patient Intake Coordinator
Reports To Office Manager

Status Full Time

Wage Type Hourly
Wage $16 to $22 per hour

Requirements Minimum 1-2 years office experience in field of complex rehabilitation technology (CRT) and durable medical equipment (DME) preferred

Who We Are:
Certified Seating and Mobility is a local independent complex rehab wheelchair supplier located in
Atlanta, GA. We are proud to offer a competitive compensation and benefits package including health insurance, 401K, paid holidays, PTO, employer paid certifications, company vehicle, & expense allowance.

Job Description:

- Supports Assistive Technology Professionals (ATP) & Custom Wheelchair Specialists
- Completes patient intake including insurance verifications, data entry into Brightree software
- Communicates with patients & their caregivers in a compassionate and kind manner
- Obtaining medical documentation from clinicians
- Follow up with clients and/or doctors’ offices on pending requests
- Assists the service department to include customer service requests, clinical documentation, scheduling repairs, ordering parts, and receiving inventory
- Coordinates service technicians and warehouse personnel to ensure timely service and repairs.
- Reviews medical documentation for accuracy and completeness
- Promotes compliance & education with all employees to ensure procedures are met
- Reach out to customers to ensure 100% satisfaction
- Screen incoming calls and direct to appropriate personnel
- Organizes and maintains filing system, fax system, order marketing material
- Provides technical assistance to customers.
- Maintains a working knowledge of current equipment, services, and insurance requirements.
- Performs other duties as assigned.

Required Qualifications:

- High school diploma or equivalent required, college degree preferred
- Minimum 6 months experience in role that has regular communication with customers
- Clean Background Screen
- Knowledge of health insurance verifications
- Experience with Microsoft Office, fax, phones, printer/copier
- Knowledge of Microsoft Office
- Proficiency with Brightree software

Minimum Required Functions:

- Strong interpersonal skills and problem-solving
- Excellent communication and presentation skills both verbal and written
- Highly motivated, able to ork independently, stationary 75% of the day
- Ability to work in a fast-paced office environment
- Demonstrate excellent customer service skills

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Smyrna, GA 30082: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Brightree: 1 year (Preferred)
• DME: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Work Location: In person

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