Patient Registration Coordinator

The Patient Registration Coordinator is responsible for greeting and registering patients, answering phones, collecting patient demographics and insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Registration Coordinator is the first person that will communicate with and greet the patients as they arrive at the practice. They will answer questions or provide general information or may direct a patient to a person who can provide more specific information. This position reports to the Director of Patient Support Services and the Practice Manager.

What You will Do:

• Greet all patients and visitors as they enter the practice.
• Check in each patient upon arrival.
• Gather, update, and maintain patient demographic information.
• Scan insurance cards, picture ID or other identification cards and prior medical records information into the patient’s medical record.
• Taking patient payments, procedure pre-payments, and past due balances and provide a receipt to the patient.
• Schedule and/or reschedule patient appointments.
• Communicate with patients promptly when the schedule change occurs.
• Handle confidential information and patient medical records.
• Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner.
• Assist patients with their appointments for the day, monitor patient schedules to ensure minimal wait time, and maintain timely patient flow.
• Assist patients, staff, and provider, as needed.
• Confirm that the ordered test results are in the EMR prior to a patient’s appointment date with the provider.
• Call patients who have not completed the “New Patient” paperwork, two days prior to their scheduled appointment.
• Mail patient information and education materials, as needed.
• Maintain positive relationships with other departments.
• Check fax machine and distribute all incoming faxes to appropriate staff members. Fax patient information, as directed.
• Ensure the readiness of the lobby for each workday; open the building at the designated time, and ready computers at the front desk prior to patient arrival for the day.
• Secure building at the close of each workday, locking all entrances.
• Train new employees, as requested.
• Participates in staff meetings and other in-services or training and is accountable for the information/education provided in those meetings.
• Assume responsibility for development and accomplishment of annual personal and team goals.
• Other duties as assigned.

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Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities that are required of this position. Duties, responsibilities, tasks, and activities of this position are subject to change at any time with or without notice.

Required Knowledge, Skills, and Abilities:

• Strong attention to detail.
• Excellent communication skills and being able to deal efficiently and courteously with all patients providing a remarkably prominent level of customer service.
• Excellent organizational skills combined with excellent multitasking abilities.
• Strong computer skills, able to use basic office equipment and handle multiple phone lines.
• Ability to schedule patient appointments in an accurate and timely manner and [patient friendly manner.
• Demonstrate the ability to be a team player and perform delegated duties.
• Exhibit courteous, compassionate, and respectful treatment of internal and external customers.
• Displays a positive attitude and flexibility in changing situations.
• Follow HIPAA guidelines and always maintain confidentiality for all patients and practice information.

Education and Experience:

• High School Diploma required.
• Associates degree, preferred, in health administration, social work, sociology, psychology, management, marketing, finance, accounting or business, or equivalent relevant work experience.
• Minimum of 2 years of experience in a professional work environment.

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Supervisory Responsibilities:

• None

Working Conditions:

This job operated in a professional office setting performing sedentary work. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets.

While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Who Is CCRM Fertility:

CCRM Fertility is a global pioneer in fertility treatment, research, and science. Founded by Dr. William Schoolcraft 35 years ago, CCRM Fertility specializes in the most advanced fertility treatments with deep expertise in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. CCRM Fertility leverages its own data and a dedicated team of in-house reproductive endocrinologists, embryologists, and geneticists to deliver industry-leading outcomes.

CCRM Fertility has locations across North America, serving patients in major metropolitan areas, including Atlanta, Boston, Dallas-Fort Worth, Denver, Houston, New Jersey, New York, Northern Virginia, Minneapolis, Orange County, San Francisco Bay Area, and Toronto.

CCRM Fertility is a proud strategic partner of Unified Women’s Healthcare, a focused women’s health company that strategically operates, affiliates, or invests in business that drive better outcomes and experiences for patients for every milestone and moment of her healthcare journey. For more information, visit www.ccrmivf.com.

Why Join CCRM Fertility:

As one of the leading providers of fertility services in the nation, CCRM is comprised of the best people in the industry. If you have a desire to be a part of an enthusiastic team, help patients achieve their dreams of parenthood, and grow both professionally and personally, CCRM may be the right place for you. CCRM offers competitive pay and benefits, growth opportunities, and an environment supportive of the success of our teams.

What we Offer our Team Members:

• Competitive pay and bonus opportunity
• Medical, dental and vision benefits [ONLY INCLUDE FOR FULL-TIME POSITIONS]
• 401(k) with Company match
• Paid time off (PTO) and paid holidays
• Professional development opportunities
• Job training and cross-training opportunities

Job Type:

• Full-Time

FLSA Status:

• Non-Exempt, Hourly

Pay Range:

• $18.00 - $26.00 per hour, paid bi-weekly. Actual compensation offered will be determined based on the selected candidate’s skills, education, and experience.

Pre-Employment Requirements:

All offers of employment are conditional upon successful completion of pre-employment screenings, including a criminal background check, drug screen, professional reference checks, and verification of your eligibility and authorization to work in the United States. Certain positions may also require verification of your education, professional licensure and/or certifications, and prior employment.

Equal Employment/Anti-Discrimination:

We are an equal opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Reproductive Endocrinology & Infertility

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Suite 1100 Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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