Overview:Hicuity Health, the leading high acuity telemedicine provider in the United States, is seeking a highly motivated and talented individual to join our team as a Virtual Patient Safety Attendant (Tele-Sitter). This position is responsible for providing ongoing continuous virtual observation to patients who require frequent or continual surveillance and interaction due to medical, psychiatric and/or safety reasons. The VPSA will work in close partnership with the bedside patient care team, to foster a safe, comfortable and secure patient environment. This position will work from one of three locations: St. Louis, MO, Houston, TX or Memphis, TN

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Hicuity Health® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 100 hospitals in 27 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visit _http://www.hicuityhealth.com/.
Responsibilities:

• Provides continuous observation to assigned patients utilizing in-room audio/visual equipment at all designated times unless relieved by appropriate team member
• Assists in calming and/or reorienting patient as indicated utilizing care and empathy in all interactions to promote consistent, positive patient and family environment
• Collaborates with the bedside team to establish a safe, comfortable patient environment utilizing knowledge of fall prevention protocols, self-harm prevention, and patient cues that may lead to escalating event or high-risk behavior.
• Immediately reports any and all activity or environmental hazard(s) that fall outside of the established parameters to the bedside licensed personnel or designee per established workflow.
• Collects and documents clear, accurate documentation of patient activity and interactions throughout the shift per established policy/guidelines.
• Appropriately communicates all pertinent information about assigned patient to ensure patients, physician care team, and colleagues have a clear understanding of all required communications in accordance with established protocols/procedures to provide safe patient care.
• Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
• Demonstrates excellent communication skills, including active listening.
• Exhibits superior interpersonal skills necessary to interact with Hicuity Health clinicians and hospital clients to provide quality patient care outcomes
• Demonstrates professional phone etiquette.
• Follows through with issues in a timely fashion
• Maintains and promotes customer satisfaction.
• Provides exceptional customer service to all members of the patient care team, patients, families and all members of the patient care team.
• Provides courteous, enthusiastic phone communication to all clinicians at partner hospitals.
• Promptly responds to requests for service and assistance
• Manages difficult or emotional customer situations and escalates as indicated
• Responds promptly to customer needs

Qualifications:

• Demonstrates dependability, reliability and flexibility.
• Proficiency with Windows-based computer skills, telephone and fax operations.
• Must be comfortable working in a fast-paced environment; ability to multi-task, and possess good organizational skills.
• High School diploma or equivalent.
• Past experience as a patient safety attendant, patient sitter, patient care technician, or hospital unit secretary is desirable.
• Must meet the Patient Safety Attendant competency assessment/skills checklist requirements within 3 months of employment.
• Complete CPI Verbal Intervention Training within the first 30 days of hire.
• Responsible for maintaining ongoing CPI renewals Special Skills and Competencies
• Knowledge of medical terminology desirable.

Hicuity Health fuses a friendly and collegial work environment with high performance standards. Our compensation plans include base salary, generous shift differentials and competitive benefit programs.

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Hicuity Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws._

Job Type: Full-time

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