We are looking to hire committed, positive, hard-working people to join our growth-oriented team. A total patient experience that focuses on meeting the patients where they are every single time is the expectation for every patient. Patients need compassion and understanding for their health to thrive and this position provides opportunities daily for us to fulfill that need.

Duties and Responsibilities

• Oversee Paycom timecards for all direct reports, approve/deny leave requests, and reinforce overtime & meal premiums policies
• Coordinate with Intake, eligibility & authorization teams
• Train all new patient experience staff for Los Angeles and Orange county
• Assist in creation and monitoring of standardized protocols for all business operations
• Create and monitor on-call schedule for all lines of business in Los Angeles & Orange county (Lancaster, Palmdale, DTLA, and behavioral health partner facilities)
• Lead and manage ad-hoc projects relating to patient experience operations across the medical group as a whole
• Ensure that patient experience team answers phone calls in prompt and professional fashion while optimizing patient satisfaction and provider time
• Direct incoming calls and emails appropriately
• Coach the patient experience team to properly monitor patient appointment requests according to our process, call patients to schedule, rectify insurance eligibility issues & alerts, manage the reminder list to schedule appointments, and other applicable tasks
• Handle complex cases that need to be escalated from associate and coordinator level patient experience staff
• Work with people operations team and senior leadership to compile future staffing needs and analyze current resource allocation
• Be a leader in the office and help to foster a culture of positivity, encouragement and collaboration. Communicate positively, effectively, and professionally
• Monitor daily performance of patient experience team members to ensure duties are completed accurately
• Conduct performance management reviews for your team in alignment with the company-wire review schedule

Requirements

• 5+ years of experience with patient scheduling in a healthcare environment
• Experience in behavioral health, podiatry, or vascular medical care is a plus
• Complex healthcare appointment scheduling experience
• 2+ year of experience in a supervisory position

Job Type: Full-time

Pay: $29.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Clinic
• Outpatient
• Telehealth

Medical specialties:

• Addiction Medicine
• Podiatry
• Psychiatry
• Wound Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Culver City, CA 90230: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical scheduling: 3 years (Preferred)
• Supervisory: 1 year (Preferred)
• Behavioral health: 1 year (Preferred)

Work Location: In person

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