Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsandactivities.management.theExplain billing to patientsand procedures.Check-outskills. Knowledge of medicala ncillary service requisitions.Schedule tests and procedures. Complete an d distributerelationships with others. Must be able to apply specific de partmentalscheduling. Position also involves customer service, messageCo ordinate and participate in a variety of duties associated with dailyDis seminate messages according to practice communication standardsPrepare f orclinic visits by reviewing next day patients and completingcharts.Chec k-in patient upon arrival in the practice.Enter pre-visit orders and pre pare new patient charts. Pick up X-rays,encounter forms.reports, petty c ash and collections bag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investigate and account forrequiredrequire dmissing encounter forms. Audit encounter forms for completeness andprep aration and referralspatient record documentation. Return medical record s.Attachforms and obtain signature as required by policy and procedure.p atient specific chart documents and requisition/transmittal documents.da ta. Edit IDX as needed.and writteninstructions, interact tactfully with customers andmanage all appropriate alerts. Collect and post co-payments andcorrect appointment type,management and patientnext day preparationMa intainforms.appointmentAnswer telephone, take anddeliver messages to phy sicians, nurses and Strong verbal and writtencommunication. Basic PCandd ata entry patient identification, patient check in/out, chargeposting,ca shaccording to PRMO creditand collection policies. Determine the amount patients. Make returnappointments by schedulingpatients into the complet ely and timely.medical information frompatients and referring physicians accurately, terminology andtelephoneetiquette. Demonstratedability to o rganize relating to verifying patient information,collecting paymentsand establish andmaintain effectiveIdentify correct patientinformationin ID X. Verify patient demographic the primary carephysician or referring phy sicianand scheduling tests private physician officeAccurately identify t heappropriate account for patient visit. Present insurance cardsasindic ated by procedure.Coordinate allBatches encounter formsor charge posting inclinic preparationprocess,office charts, medicaldistribution, ancilla ry schedulingrecords,reports and all otherHIPPA/Medicare documentstoand educate patients onCompletes all IDX check-infiles andbalances onaccount s due.Imprint allCopy, file anddistributelabs/procedures as requested.ac curacy beforebatching.of cash to becollected basedenteringothers.Reporto btainedand prioritize work,provide oralpolicies rules andregulationsmain taining records and

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.