SRM has twelve leading fellowship-trained Infertility and Reproductive Endocrinology specialists with expertise in infertility testing, treatment, male infertility (two on-site urologists), IVF, donor egg, donor sperm, artificial insemination, egg freezing etc. Additional services include acupuncture, counseling, infertility support group, genetics, tubal reversal, vasectomy reversal and fertility assessments for women concerned about reproductive aging. We currently have six locations in: Seattle, Tacoma, Bellevue, Kirkland, Everett and Spokane.

Summary:

We are looking for a Patient Services Receptionist will sit out of our Seattle clinic. This will be a full time, full-benefits, 40 hours a week position. Must be available Monday, Wednesday, and Friday, 5:00am-2:00pm. Then work in our Seattle Front Desk on Saturday and Sunday from 7:00am-3:30pm.

The Patient Services Receptionist plays a critical role in providing exceptional administrative support and customer service to our patients and staff. As the first point of contact for patients, the Patient Services Receptionist is responsible for creating a positive and welcoming environment, scheduling appointments, managing patient inquiries, and ensuring efficient clinic operations. The Patient Services Receptionist also collaborates with the clinic team to maintain accurate patient records and support the overall success of the clinic.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner, creating a positive first impression.
• Schedule appointments, manage patient check-ins and check-outs, and maintain accurate appointment calendars.
• Answer phone calls, emails, and inquiries from patients, providing accurate information and excellent customer service.
• Maintain patient records, update patient information in the electronic health record (EHR) system, and ensure data accuracy and confidentiality.
• Verify patient insurance coverage and collect and process payments for services rendered.
• Ensure rooms are cleaned for the next patient.
• Room male patients to conduct semen analysis.
• Collaborate with clinic staff, including physicians, nurses, and other support staff, to coordinate patient care and ensure smooth clinic operations.
• Manage patient paperwork, including consent forms, medical history forms, and other necessary documents.
• Maintain the cleanliness and organization of the reception area and front desk.
• Provide support in handling emergencies and urgent situations, following clinic protocols.
• Keep abreast of clinic policies, procedures, and guidelines, and participate in training and professional development opportunities.