Patient Service Representative

Site: Waldorf Site; American Radiology Services; RadNet Radiology

Status: Full Time; Hours: 11:30AM-8PM Monday - Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and registers patients in a friendly and service-oriented manner.
Notifies appropriate team member on patient arrival.
Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.

Verifies/ updates changes in patient/physician/insurance to ensure proper billing. Collects and logs all co-pays and fees.
Answers/ transfers incoming phone calls.
Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
Enters accurate information in the system.
Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
Coordinates with the back office staff for timely and effective care of patients.
Obtains proper authorization and identification prior to release of confidential medical records.
Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
Provides management with reports and logs when required.

MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE

Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.

Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal
communications skills.

Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

Pay Range:

$13.64- $20.44 / hour

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