Patient Services Representative Job at Weil Foot & Ankle Management
JOB POSITION: Patient Services Representative
LOCATION: Based in our Oak Park clinic and surrounding clinic locations
REPORTS TO: Operations Area Supervisor
JOB DESCRIPTION: Responsibilities include greeting patients, assisting patients in check in process, scheduling appointments, and check out processing.
ABOUT US
For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, with expansion into 5 states and a future dedicated to continue with that growth strategy. As our family expands, we stand by our core values, which include: integrity, excellence, trust, caring, tradition and innovation.
POSITION SUMMARY
We are looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.
DUTIES AND RESPONSIBILITIES
- Greet patients
- Check in patients and assist with individual concerns, as they arise
- Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
- Other tasks, as assigned
QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS
- High school diploma or GED required
- Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
- Good verbal and written communication skills
- Basic knowledge of computers and office equipment
- Patient-focused with the ability to work independently
- Capability to adapt quickly and thrive in a fast-paced environment
SCHEDULE:
- Schedules run from Monday through Friday, 7:00 AM - 7:30 PM for a total of 35-40 hours of work a week. Daily schedules are typically 4-12/hour shifts.
- Must be flexible from Monday-Friday with alternating Saturday availability to match the practice hours of operation.
TRAVEL:
- Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a geographic region however you may be required to occasionally travel outside of your assigned regional area to support the other regional coverage needs of the organization. The role must have reliable transportation and be able to travel, as assigned.
PHYSICAL DEMANDS:
- Physical demands to successfully perform the essential functions of this job including but are not limited to: walking, sitting, stooping, kneeling, standing, and crouching
- The employee must be able to regularly lift up to 50 pounds
- No specific vision requirements
- No specific noise requirements
AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS
- Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.
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