Payroll Customer Service Job at Altitude Payroll LLC
Altitude Payroll LLC Aurora, CO 80014
Are you ready for a career that is resilient to economic ups and downs? Do you want to be a part of, not just a team, but a family? Do you want to be in an environment where learning never stops? If you answer "YES" to those questions, this is the position for you!
We are looking for a dynamic individual with a positive attitude, great customer service to join our team of one of the fastest growing companies in the Denver metro area for payroll, HR, and compliance outsourcing. We are looking for a passionate, enthusiastic, and entrepreneurial minded Payroll Specialist to help support our amazing clients and continue our growth to be the number one payroll provider in Colorado.
Altitude Payroll offers a 12 month on the job training program to provide you with the greatest opportunity for success with our clients and career advancement. This training includes increases in responsibility and compensation as you reach certain milestones in your training.
The Payroll Specialist is responsible for the ongoing service our clients. We provide a concierge approach to our client service which requires a great attention to detail and also a friendly, helpful, and analytical approach. Altitude Payroll strives to create an excellent client experience. This position plays a key role in creating that experience as this position builds an ongoing and positive relationship with our clients. If you are looking for a rapidly growing and exciting environment where everything you do makes a significant impact on our clients and business-this is the place for you!
Major Tasks and Responsibilities:
- Enters new hire and payroll information into payroll system for processing
- Handles client inquiries regarding payroll and tax matters
- Trains clients on online payroll
- Supports clients in payroll and tax related questions and issues
- Logs client inquiries into CRM and schedules and assigns client tasks as necessary
- Makes phone calls to agency to verify rates and numbers if necessary
- Completes applications for new agency ID numbers
- Sets up and supports client and employee logins
- Researches and resolves tax notices and questions from clients and/or agencies
- Informs and educates clients on additional services and products
- Supports client on time-off policies
- Supports clients on timekeeping and scheduling for employees
- Perform other duties as assigned
Preferred Experience
- Experience and understanding of Payroll and/or Accounting Software
- Proficiency in Word, Excel, and Outlook,
- Exceptional attention to detail and accuracy is a must
- Payroll Service or HR Experience in a service related environment
- Quarter/Year End Processing Experience
- Familiarity with forms 940, 941, W2, W3, 1099, state and unemployment returns
- Multi-state payroll experience
- Must be self-starter and self-motivated
- Ability to work independently with little supervision
- Represent Altitude Payroll to clients and referral partners in a positive and professional manner
Compensation and Benefits
- Competitive pay commensurate with experience
- Health Insurance
- Dental and Vision
- Supplemental including Life, Critical Care, Cancer, and Accident
- Retirement Plan with company match
- Excellent Time Off Policy
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Aurora, CO 80014: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Payroll: 1 year (Preferred)
Work Location: In person
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