• Orients all perinatal patients of COH to model of care—individualizing standard visit schedule based on gestational age including Centering, transition to primary and pediatric care. Assesses barriers to adherence to recommended prenatal appointment schedule.
• Orients all perinatal patients to COH and external support programs and services that can increase adherence to needed care (e.g., transportation, First Shift Justice Project, perinatal care coordination, language access, Nurse Advice or Midwife on Call Lines). Collaborates with patient to identify most beneficial programs to make referral.
• Orients all perinatal patients to COH and external support programs and services that can improve maternal and child health outcomes (e.g., doulas, Home Visiting, dental care, Emotional Wellness, WIC, lactation education and consultations, car seats, cribettes, parenting groups, Family Success Center, sexual health care coordinators, etc). Collaborates with patient to identify most beneficial programs to make referral.
• Completes OB Authorizations for all perinatal patients of COH. Utilizes responses to tier patients on MCH tri-level risk stratification system and coordinates connection to Perinatal Care Coordinators for Tier 2 and 3 patients.
• Orients all perinatal patients of COH intrapartum support-provides education on birthing options and locations, doula supports, warning signs, and Midwife on Call line.
• Assists in scheduling external appointments for perinatal patients with language, cognitive, or other significant barriers to scheduling if attempts by Referral Specialists have been unsuccessful.
• Assists in scheduling external appointments for prenatal patients who are overdue for ultrasounds and have not scheduled by the next care appointment.
• Provides all perinatal patients of COH with access to equipment to support comfort and newborn safety, care, and feeding (e.g., belly bands, birthing balls, cribettes, breast pumps) by providing timely education, completing and submitting needed documentation and/or applications, and distributing.
• Ensures adequate access to perinatal and pediatric appointments by scheduling transportation for patients eligible for and utilizing COH internal transportation programming
• Utilizes CRISP to monitor ER and hospital admissions for all perinatal patients. Provides telephonic outreach to patients to support appropriate utilization of emergency care, timely initiation of OB care, and completion of follow-up care.
• Assists in rescheduling patients who no-show for perinatal appointments when Medical Receptionists attempts have been unsuccessful—Perinatal Navigator to make first outreach attempt within 3 business days of receiving patient information.
• Provides COH OB education packets to all perinatal patients at first prenatal appointment. Ensures OB Authorizations are thoroughly completed and routed appropriately for all perinatal patients at first prenatal appointment
• Documents all patient encounters, including face to face, telephone, and electronic communications, in the medical record within 2-3 business days.
• Uses all mandatory, structured fields as required in eCW.
• Completes other duties as assigned by supervisor.

• High School Diploma/GED required;
• Experience providing social services, care coordination or health care education required.
• Ability to prioritize and problem solve independently.
• Strong written and verbal communication skills.
• Demonstrated comfort with navigating and entering data into electronic information management systems (databases, spreadsheets, electronic medical records).
• Experience in community health center setting preferred.
• Ability to travel between other COH locations and travel between COH sites required.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
• On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
• 8 hour workdays, which include a paid lunch.
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis.
• Annual performance based raises, up to 5% of your annual pay.
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year.
• Ongoing internal leadership training for supervisors.
• Diversity, equity, and inclusion training and initiatives for all staff.
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives.
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.