Perioperative Implant/Tissue Specialist

Reporting to the Implant & Tissue Supervisor, The Implant & Tissue Specialist I provides critical support to the Central Sterile Processing and Supply (CSPS) department by managing requests for implants and tissue used in the MGH Operating Room. The duties focus on request processing, par-level management of assigned storage locations, procurement, record keeping, and the daily receiving, breakdown, distribution, and stocking of implants and tissue used in the Perioperative Services footprint.

• Implant Management:
  • Works directly with clinical partners to identify and fulfill implant and tissue product needs.
  • Coordinates with Vendors regarding instrumentation and implant requests for surgical cases, including confirmation of the request, Vendor receipt, delivery of the product, and stocking in assigned locations.
  • Communicates all issues relating to order status back to departmental leadership and as needed to surgeons and clinical leaders.
  • Receives all implant and tissue shipments, verifies receipts against requests, and reports discrepancies to leadership.
  • Utilizes Mobile Aspects RFID system, including data entry, scanning, and tagging, to enable tracking of implantable inventory.
  • Delivers requested implants and tissue to requesting Operating Rooms.
  • Utilizes eSims to manage par levels of sterile and non-sterile Synthes implants and places orders when needed.
• Tissue Management:
  • Facilitates the tissue request process and assists with the fulfillment of tissue requests.
  • Ensures product-specific storage and handling requirements for human tissue are met.
  • Can access and interpret tissue records and IFUs when required.
• Supply Inventory Management:
  • Responsible for implant & tissue storage locations; responsible for the arrangement, storage, organization, maintenance, and curation of products stored within assigned locations.
  • Regularly reviews assigned storage locations and Par Levels to optimize space and ergonomic function.
  • Partners with OR Nursing and Customer Service colleagues to review product par levels and adjust when needed.
  • Works closely with resources in Perioperative Services to maintain Profile Cart accuracy; identifies and implement updates when appropriate, coordinating efforts to ensure electronic records match physical inventory.
• Customer Service:
  • Provides operational support to the Peri-Operative Nursing team by providing direct support to Service Line Coordinator Team for implant and tissue needs.
  • Develop a working knowledge of implant systems for all services. Utilizes product knowledge to offer substitute products when requested products are unavailable.
• Procurement:
  • Reviews par levels of on-hand inventory of purchased implants and tissue, measuring quantities for each product.
  • Places purchase order requisitions in eBuy for outside orders and maintains records on order status for communication across role groups i.e. Microsoft Teams, Smartsheet, etc.
  • Proactively communicates updates on product movement, including delays in delivery and confirmation of delivery.
  • Receives shipments of implants and tissue, verifies receipts against requests, and reports discrepancies to leadership.
  • Maintains assigned product locations, including labels, signage, and appropriate storage bin sizing.
  • Escalates recommendations for par-level edits based on product movement.
  • Participates in department and interdepartmental meetings and will be responsible to gather facts, present documentation or performing other tasks related to the development of procedures or programs relating to inventory.
• Receiving & Stocking:
  • Responsible for de-casing assigned implant and tissue orders in breakdown areas, and removing all cardboard to preserve a clean environment.
  • Handles and distributes specialty supplies safely to maintain sterile product integrity.
  • Assists with the stocking of assigned specialty supplies in designated supply locations.
  • Replenishes supply locations using FIFO (First In, First Out-rotational) procedure to avoid stockpiling and ensure the sterility of the product.
  • Consistently check for outdated and expired products from supply locations.
  • Gathers unused specialty supplies and returns them to their designated stock locations.
  • Assist with the monitoring of overstock storage areas and restock depleted stock locations accordingly.
  • Maintain overall tidiness, cleanliness and good order in assigned supply locations; ensures items are properly shelved.
  • On a periodic basis and as requested, cleans storage bins and shelves to maintain dust-free environment.
  • Provides support to end users and staff members regarding product location, delivery and returns as requested.
  
  

• Proficiency in Outlook, with a focus on administration skills. The ability to manage emails is crucial to the role.
• Strong attention to detail, with a diligent and organized approach to tasks.
• Exceptional customer service and problem-solving skills are essential.
• Must be able to speak, read, write and understand medical terminology in order to follow written instructions and complete various forms and records regarding equipment processing and preparation of equipment.
• Must have strong computer skills; proficiency in Microsoft Office and similar programs. Existing knowledge of PeopleSoft and EPIC preferred.
• Must be able to work independently in a fast-paced environment, seeking supervisory assistance as appropriate.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.