Under general supervision, performs customer service and clerical duties in the processing of permits and license applications.

• Processes, prepares and maintains cemetery site purchases, deeds, deed transfers, quit claims, disinterment, burials, monument settings and monthly payment records.
• Receives, processes, and issues various development and business licenses and permits.
• Processes accounts receivables for special billing, nuisance abatement, and liens; processes invoices for One Stop, Police, and Finance departments.
• Receives and schedules inspection requests, forwards information to inspectors.
• Provides utility customer service; receives and records utility payments; processes new accounts.
• Provides information to the general public regarding local ordinances; takes messages and transfers phone calls.
• Performs various process related activities using City permit/license software.
• Creates templates for applications, forms and brochures.
• Cashier duties include large cash transactions and returned check collections. Daily balance and reconcile cash drawer.
• Performs other duties as assigned.

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of permit and licensing policies and procedures.
• Knowledge of modern office practices and procedures.
• Knowledge of customer service practices.
• Knowledge of government taxation and accounting processes.
• Knowledge of local ordinances, statutes, and laws.
• Skill in the use of computers and various software programs.
• Skill in oral and written communication.
• Ability to operate small office equipment, including copy machines or multi-line telephone systems.
• Ability to operate computers for data entry, word processing and/or accounting purposes.